20
NPS
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Ranked
#55
Health and Wellness Brands
Brand Page
Thermo Fisher Scientific
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Thermo Fisher Scientific is ranked #55 in Health and Wellness Brands
Thermo Fisher Scientific is ranked #55 in Health and Wellness Brands
About Thermo Fisher Scientific's Brand
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Thermo Fisher Scientific’s brand is ranked #667 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Thermo Fisher Scientific. When compared to other organizations within the Health and Wellness industry, Thermo Fisher Scientific is ranked #55. Among its major competitors, Thermo Fisher Scientific is ranked in 4th place for NPS while Beckman Coulter is 1st, and Illumina is 2nd.Their current market cap is $188.21B
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Thermo Fisher Scientific CMO
Thermo Fisher Scientific Ranking
- #667 in Global Best Brands
- #55 in Health and Wellness
- #4 / 4 of its competitors
Thermo Fisher Scientific NPS
Thermo Fisher Scientific's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Thermo Fisher Scientific's customers would recommend using the product based on a scale of -100 to 100.
Thermo Fisher Scientific Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Thermo Fisher Scientific NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 23 | Dec 2024 | 23 |
Jan 2025 23 | Jan 2025 | 23 |
Feb 2025 23 | Feb 2025 | 23 |
Mar 2025 23 | Mar 2025 | 23 |
Apr 2025 21 | Apr 2025 | 21 |
May 2025 21 | May 2025 | 21 |
Jun 2025 21 | Jun 2025 | 21 |
Jul 2025 21 | Jul 2025 | 21 |
Aug 2025 21 | Aug 2025 | 21 |
Oct 2025 21 | Oct 2025 | 21 |
Dec 2025 21 | Dec 2025 | 21 |
Jan 2026 21 | Jan 2026 | 21 |
How Other Brands Compare
Thermo Fisher Scientific is ranked #4 for NPS among its competitors. Beckman Coulter and Illumina come in first and second, with Danaher coming in at third. Among those competitors, it is the second most valued company.
Thermo Fisher Scientific |  Beckman Coulter |  Illumina |  Danaher | |
| Global Ranking | #667 | #799 | #985 | #- |
| NPS | 20 | 41 | 26 | 24 |
| Valuation Updated every 24 hours for public companies | $188.21B | - | $70.95B | $164.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thermo Fisher Scientific NPS by Gender
Female customers rated Thermo Fisher Scientific's NPS 20 points higher than Male customers.
Male
14
Thermo Fisher Scientific's NPS was rated 14 by Male customers on Comparably.
46%
Promoters
22%
Passives
32%
Detractors
Female
34
Thermo Fisher Scientific's NPS was rated 34 by Female customers on Comparably.
55%
Promoters
24%
Passives
21%
Detractors
Thermo Fisher Scientific NPS by Ethnicity
Thermo Fisher Scientific's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 27 | Caucasian | 27 |
Hispanic or Latino 75 | Hispanic or Latino | 75 |
African American/Black 30 | African American/Black | 30 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American -34 | Native American | -34 |
Other -7 | Other | -7 |
Thermo Fisher Scientific NPS by Age
Thermo Fisher Scientific's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Thermo Fisher Scientific NPS by Usage
Thermo Fisher Scientific's NPS was rated the highest by customers who have used Thermo Fisher Scientific's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 14 | Less than 1 Year | 14 |
1 to 2 Years 29 | 1 to 2 Years | 29 |
2 to 5 Years 29 | 2 to 5 Years | 29 |
5 to 10 Years 18 | 5 to 10 Years | 18 |
Over 10 Years -14 | Over 10 Years | -14 |
Thermo Fisher Scientific NPS vs. Competitors
Compared to its competitors, Thermo Fisher Scientific's NPS is rated right above Bio-Rad Laboratories, and is preceded by Danaher.
Thermo Fisher Scientific NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Thermo Fisher Scientific's NPS is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 35 |
 | Peloton | 31 |
 | Johnson & Johnson | 26 |
| Thermo Fisher Scientific | 20 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Thermo Fisher Scientific Customer Reviews
Out of the 23 Thermo Fisher Scientific customer reviews 15 were positive and 8 were constructive. Thermo Fisher Scientific customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Thermo Fisher Scientific Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Thermo Fisher Scientific users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Thermo Fisher Scientific Customer Loyalty Score by Gender
Thermo Fisher Scientific's Customer Loyalty score was rated 85 by both Female and Male customers on Comparably.
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Male
85%
Yes
Female
85%
Yes
Thermo Fisher Scientific Customer Loyalty Score by Ethnicity
Thermo Fisher Scientific's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Thermo Fisher Scientific.
85
out of 100
Caucasian
100
out of 100
Hispanic or Latino
82
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
70
out of 100
Native American
79
out of 100
Other
Thermo Fisher Scientific Customer Loyalty Score by Age
Thermo Fisher Scientific's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 79% | 26-30 | 79% |
31-35 84% | 31-35 | 84% |
36-40 94% | 36-40 | 94% |
41-45 78% | 41-45 | 78% |
46-50 93% | 46-50 | 93% |
51-55 87% | 51-55 | 87% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
Thermo Fisher Scientific Customer Loyalty Score by Usage
Thermo Fisher Scientific's Customer Loyalty score was rated the highest by customers who have used Thermo Fisher Scientific's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Thermo Fisher Scientific Customer Loyalty Score by Industry
Thermo Fisher Scientific's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.
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Thermo Fisher Scientific Customer Loyalty vs. Competitors
Compared to its competitors, Thermo Fisher Scientific's Customer Loyalty score is rated right above PerkinElmer, and is preceded by Agilent Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | SHIMADZU CORPORATION | 100% |
| Beckman Coulter | 85% |
 | Agilent Technologies | 81% |
| Thermo Fisher Scientific | 79% |
 | PerkinElmer | 77% |
 | Bio-Rad Laboratories | 76% |
| Illumina | 73% |
 | Sartorius | 70% |
| Danaher | 68% |
 | Bruker Corporation | 66% |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Thermo Fisher Scientific's Customer Loyalty score is rated right above Johnson & Johnson, and is preceded by CVS Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Thermo Fisher Scientific | 79% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
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Thermo Fisher Scientific Product Quality
3.9/5
Thermo Fisher Scientific has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Thermo Fisher Scientific Product Information
Thermo Fisher Scientific serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Thermo Fisher Scientific supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Thermo Fisher Scientific’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Thermo Fisher Scientific's product the highest. Reviewers from the Tech industry rated Thermo Fisher Scientific the lowest at 3.4.
- Website
- http://www.thermofisher.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Healthcare
Languages Supported
English
Product Type
Laboratory Information Management System Software
Quick Insights into Thermo Fisher Scientific Product Quality
Thermo Fisher Scientific's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Native American customers.
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Ranked Thermo Fisher Scientific Product Quality the Highest
Ranked Thermo Fisher Scientific Product Quality the Lowest
Thermo Fisher Scientific Product Quality Score by Gender
Female customers rated Thermo Fisher Scientific's Product Quality score 0.1 stars higher than Male customers.
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Male
3.9/5
Female
4/5
Thermo Fisher Scientific Product Quality Score by Ethnicity
Thermo Fisher Scientific's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Thermo Fisher Scientific.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 3.3 | Native American | 3.3 |
Other 4 | Other | 4 |
Thermo Fisher Scientific Product Quality Score by Age
Thermo Fisher Scientific's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.7 | 51-55 | 4.7 |
56-60 4.6 | 56-60 | 4.6 |
61-65 4.6 | 61-65 | 4.6 |
Thermo Fisher Scientific Product Quality Score by Usage
Thermo Fisher Scientific's Product Quality score was rated the highest by customers who have used Thermo Fisher Scientific's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Thermo Fisher Scientific Product Quality Score by Industry
Thermo Fisher Scientific's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Thermo Fisher Scientific Product Quality vs. Competitors
Compared to its competitors, Thermo Fisher Scientific's Product Quality score is rated right above Illumina, and is preceded by Agilent Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Beckman Coulter | 4.4/5 |
| Agilent Technologies | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Illumina | 3.9/5 |
| Danaher | 3.8/5 |
| Bio-Rad Laboratories | 3.7/5 |
| SHIMADZU CORPORATION | 3.7/5 |
| Sartorius | 3.7/5 |
| Bruker Corporation | 3.7/5 |
| PerkinElmer | 3.5/5 |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Thermo Fisher Scientific's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Thermo Fisher Scientific Pricing
Thermo Fisher Scientific ROI & Value For Money
3.8/5
Thermo Fisher Scientific has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Thermo Fisher Scientific Pricing Plans
Thermo Fisher Scientific has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry. The users from the Education industry think that they had the lowest ROI from Thermo Fisher Scientific.
Who Uses Thermo Fisher Scientific?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Thermo Fisher Scientific ROI
Thermo Fisher Scientific's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 36-40.
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Ranked Thermo Fisher Scientific ROI the Highest
Ranked Thermo Fisher Scientific ROI the Lowest
Thermo Fisher Scientific ROI Score by Gender
Female customers rated Thermo Fisher Scientific's ROI score 0.3 stars higher than Male customers.
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Male
3.7/5
Female
4/5
Thermo Fisher Scientific ROI Score by Ethnicity
Thermo Fisher Scientific's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Thermo Fisher Scientific.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 4.1 | Native American | 4.1 |
Other 3.7 | Other | 3.7 |
Thermo Fisher Scientific ROI Score by Age
Thermo Fisher Scientific's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4 | 26-30 | 4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.1 | 46-50 | 4.1 |
51-55 4.3 | 51-55 | 4.3 |
56-60 3.8 | 56-60 | 3.8 |
61-65 4 | 61-65 | 4 |
Thermo Fisher Scientific ROI Score by Usage
Thermo Fisher Scientific's ROI score was rated the highest by customers who have used Thermo Fisher Scientific's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Thermo Fisher Scientific ROI Score by Industry
Thermo Fisher Scientific's ROI score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
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Thermo Fisher Scientific Pricing vs. Competitors
Compared to its competitors, Thermo Fisher Scientific's ROI score is rated right above SHIMADZU CORPORATION, and is preceded by Danaher.
| COMPANY | Pricing Score | |
|---|---|---|
| Beckman Coulter | 4.1/5 |
| Agilent Technologies | 4/5 |
| Sartorius | 3.9/5 |
| Illumina | 3.9/5 |
| Danaher | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
| SHIMADZU CORPORATION | 3.7/5 |
| Bruker Corporation | 3.6/5 |
| Bio-Rad Laboratories | 3.5/5 |
| PerkinElmer | 3.4/5 |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Thermo Fisher Scientific's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Thermo Fisher Scientific Customer Satisfaction (CSAT)
Thermo Fisher Scientific Customer Satisfaction (CSAT) Score
74 / 100
Thermo Fisher Scientific has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
37%
Satisfied
37%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
3%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Thermo Fisher Scientific Customer Satisfaction
Thermo Fisher Scientific's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Thermo Fisher Scientific Customer Satisfaction the Highest
Ranked Thermo Fisher Scientific Customer Satisfaction the Lowest
Thermo Fisher Scientific Customer Satisfaction Score by Gender
Female customers rated Thermo Fisher Scientific's Customer Satisfaction score 10 points higher than Male customers.
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74 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 2% | |
Very Dissatisfied | 10% |
84 / 100
FemaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 6% |
Thermo Fisher Scientific Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Thermo Fisher Scientific's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
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78 / 100
Very Satisfied
34%
Satisfied
44%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
19%
CSAT according to Hispanic or Latino
Thermo Fisher Scientific's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Thermo Fisher Scientific's Customer Satisfaction (CSAT) score was rated 89% according to African American/Black users and customers.
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89 / 100
Very Satisfied
22%
Satisfied
67%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Thermo Fisher Scientific's Customer Satisfaction (CSAT) score was rated 74% according to Asian or Pacific Islander users and customers.
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74 / 100
Very Satisfied
35%
Satisfied
39%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
4%
Very Dissatisfied
0%
CSAT according to Native American
Thermo Fisher Scientific's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Thermo Fisher Scientific's Customer Satisfaction (CSAT) score was rated 74% according to Other users and customers.
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74 / 100
Very Satisfied
29%
Satisfied
45%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
13%
Thermo Fisher Scientific Customer Satisfaction Score by Age
Thermo Fisher Scientific's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 74% | |||||||||||||||
| 26-30 | 76% | |||||||||||||||
| 31-35 | 78% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 85% | |||||||||||||||
| 46-50 | 89% | |||||||||||||||
| 51-55 | 80% | |||||||||||||||
| 61-65 | 80% |
Thermo Fisher Scientific Customer Satisfaction Score by Usage
Thermo Fisher Scientific's Customer Satisfaction score was rated the highest by customers who have used Thermo Fisher Scientific's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Thermo Fisher Scientific Customer Satisfaction Score by Industry
Thermo Fisher Scientific's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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{
"title": "Thermo Fisher Scientific Customer Satisfaction Score by Industry",
"text": "Thermo Fisher Scientific's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 58,
"stars": 0,
"csatScore": 58,
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"scoreClassName": "",
"scoreLabel": 58
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Thermo Fisher Scientific's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 80,
"stars": 0,
"csatScore": 80,
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"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 66,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 66
},
{
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"groupId": 506,
"score": 60,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 60
},
{
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"groupId": 522,
"score": 91,
"stars": 0,
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"scoreClassName": "",
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]
}Thermo Fisher Scientific Customer Satisfaction vs. Competitors
Compared to its competitors, Thermo Fisher Scientific's Customer Satisfaction score is rated right above Agilent Technologies, and is preceded by Sartorius.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SHIMADZU CORPORATION | 100% |
| Beckman Coulter | 87% |
| Sartorius | 76% |
| Thermo Fisher Scientific | 74% |
| Agilent Technologies | 74% |
| Bruker Corporation | 74% |
| Illumina | 72% |
| Danaher | 72% |
| Bio-Rad Laboratories | 59% |
| PerkinElmer | 51% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Thermo Fisher Scientific's Customer Satisfaction score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Thermo Fisher Scientific | 74% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 63% |
| WW (formally Weight Watchers) | 46% |
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Thermo Fisher Scientific Customer Service
3.8/5
Thermo Fisher Scientific has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Thermo Fisher Scientific's Customer Service
Address
81 Wyman Street, Waltham, MA 02454
Website
http://www.thermofisher.com
Phone Number
(781) 622-1000
Thermo Fisher Scientific's Social Links
Quick Insights into Thermo Fisher Scientific Customer Service
Thermo Fisher Scientific's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Thermo Fisher Scientific's products/services for Over 10 Years.
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Ranked Thermo Fisher Scientific Customer Service the Highest
Ranked Thermo Fisher Scientific Customer Service the Lowest
Thermo Fisher Scientific Customer Service Score by Gender
Female customers rated Thermo Fisher Scientific's Customer Service score 0.4 stars higher than Male customers.
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Male
3.6/5
Female
4/5
Thermo Fisher Scientific Customer Service Score by Ethnicity
Thermo Fisher Scientific's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 3.3 | Native American | 3.3 |
Other 3.4 | Other | 3.4 |
Thermo Fisher Scientific Customer Service Score by Age
Thermo Fisher Scientific's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.2 | 36-40 | 3.2 |
41-45 4 | 41-45 | 4 |
46-50 4.2 | 46-50 | 4.2 |
51-55 4.4 | 51-55 | 4.4 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.1 | 61-65 | 3.1 |
Thermo Fisher Scientific Customer Service Score by Usage
Thermo Fisher Scientific's Customer Service score was rated the highest by customers who have used Thermo Fisher Scientific's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Thermo Fisher Scientific Customer Service Score by Industry
Thermo Fisher Scientific's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Thermo Fisher Scientific Customer Service vs. Competitors
Compared to its competitors, Thermo Fisher Scientific's Customer Service score is rated right above Sartorius, and is preceded by Danaher.
| COMPANY | Customer Service Score | |
|---|---|---|
| Beckman Coulter | 4.2/5 |
| Agilent Technologies | 4.1/5 |
| SHIMADZU CORPORATION | 4/5 |
| Illumina | 3.9/5 |
| Danaher | 3.8/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Sartorius | 3.6/5 |
| Bruker Corporation | 3.6/5 |
| Bio-Rad Laboratories | 3.5/5 |
| PerkinElmer | 3.3/5 |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Thermo Fisher Scientific's Customer Service score is rated right above Philips, and is preceded by Headspace.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
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Thermo Fisher Scientific as an Employer
3.7/5
Thermo Fisher Scientific has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Thermo Fisher Scientific scored a 20 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Thermo Fisher Scientific would recommend the brand to a friend. ENPS measures how likely Thermo Fisher Scientific employees would recommend working at Thermo Fisher Scientific to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 39% | Promoters |
|---|---|
| 25% | Passive |
| 36% | Detractors |
Global Ranking Snapshot
Thermo Fisher Scientific is ranked #667 in the Global Top 100 Brands. It ranks just behind SAIC and just ahead of Nissan.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
665 |  | NETSCOUT |  | Anil Singhal | Tech |
666 |  | SAIC |  | Anthony Moraco | Tech |
667 | | Thermo Fisher Scientific | | Marc Casper | Health and Wellness |
668 |  | Nissan |  | Hiroto Saikawa | Automotive and Transportation |
669 |  | Baker Hughes |  | Lorenzo Simonelli | Energy and Manufacturing |
670 |  | Aon Hewitt |  | Kristi Savacool | Business and Consumer Services |
671 |  | Northern Trust |  | Michael G. O'Grady | Banking and Financial Services |
Health and Wellness Ranking Snapshot
Thermo Fisher Scientific is ranked #55 in the Health and Wellness Industry. It ranks just behind DaVita and just ahead of Allergan.
| RANK | COMPANY | Location | |
|---|---|---|---|
53 |  | Baxter Healthcare Inc | Naperville, IL |
54 |  | DaVita | Denver, CO |
55 | | Thermo Fisher Scientific | Waltham, MA |
56 |  | Allergan | Parsippany, NJ |
57 |  | Scripps Health | San Diego, CA |
58 |  | Cleveland Clinic | Cleveland, OH |
59 |  | Herbalife | Los Angeles, CA |
