
Oracle is a global leader in cloud applications, database and AI technologies. Oracle’s brand is ranked #173 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Oracle. When compared to other organizations within the Tech industry, Oracle is ranked #43. Among its major competitors, Oracle is ranked in 9th place for NPS while Microsoft is 1st, and SAP is 2nd. Overall, Oracle has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $207.07B
Oracle's Net Promoter Score (NPS) is a 11 with 46% Promoters, 19% Passives, and 35% Detractors. Net Promoter Score tracks whether Oracle's customers would recommend using the product based on a scale of -100 to 100.
| 46% | Promoters |
|---|---|
| 19% | Passives |
| 35% | Detractors |
| Summary | Date | Score |
|---|---|---|
Feb 2025 12 | Feb 2025 | 12 |
Mar 2025 12 | Mar 2025 | 12 |
Apr 2025 12 | Apr 2025 | 12 |
May 2025 10 | May 2025 | 10 |
Jun 2025 10 | Jun 2025 | 10 |
Jul 2025 10 | Jul 2025 | 10 |
Aug 2025 12 | Aug 2025 | 12 |
Sep 2025 10 | Sep 2025 | 10 |
Oct 2025 10 | Oct 2025 | 10 |
Nov 2025 9 | Nov 2025 | 9 |
Dec 2025 9 | Dec 2025 | 9 |
Jan 2026 10 | Jan 2026 | 10 |
Oracle is ranked #4 for NPS among its competitors. Microsoft and IBM come in first and second, with Accenture coming in at third. Among those competitors, it is the second most valued company behind Microsoft.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Oracle's NPS 21 points higher than Female customers.
Oracle's NPS was rated 6 by Male customers on Comparably.
Oracle's NPS was rated -15 by Female customers on Comparably.
Oracle's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -7 | African American/Black | -7 |
Asian or Pacific Islander 10 | Asian or Pacific Islander | 10 |
Other 17 | Other | 17 |
Oracle's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Oracle's NPS was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 14 | 1 to 2 Years | 14 |
2 to 5 Years -4 | 2 to 5 Years | -4 |
5 to 10 Years 7 | 5 to 10 Years | 7 |
Over 10 Years -12 | Over 10 Years | -12 |
Compared to its competitors, Oracle's NPS is rated right above HP Inc., and is preceded by Teradata Corporation.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Microsoft | 38 |
![]() | SAP | 34 |
![]() | Qualcomm | 32 |
![]() | Workday | 31 |
![]() | TIBCO Software Inc. | 28 |
![]() | IBM | 26 |
![]() | Accenture | 20 |
![]() | Teradata Corporation | 19 |
![]() | Oracle | 11 |
![]() | HP Inc. | 0 |
![]() | QuEST | N/A |
![]() | ADP | -10 |
![]() | CA Technologies | -33 |
![]() | FAIR ISAAC CORPORATION | -100 |
Out of the 20 Oracle customer reviews 16 were positive and 4 were constructive. Oracle customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Oracle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Oracle's Customer Loyalty score 17% higher than Female customers.
Oracle's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Oracle's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 67% | 18-25 | 67% |
26-30 81% | 26-30 | 81% |
31-35 88% | 31-35 | 88% |
36-40 72% | 36-40 | 72% |
41-45 70% | 41-45 | 70% |
46-50 55% | 46-50 | 55% |
51-55 89% | 51-55 | 89% |
56-60 82% | 56-60 | 82% |
Oracle's Customer Loyalty score was rated the highest by customers who have used Oracle's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Oracle's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Arts and Entertainment industry customers.
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Compared to its competitors, Oracle's Customer Loyalty score is rated right above Accenture, and is preceded by HP Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | FAIR ISAAC CORPORATION | 100% |
![]() | TIBCO Software Inc. | 87% |
![]() | Microsoft | 84% |
![]() | SAP | 80% |
![]() | Workday | 80% |
![]() | Qualcomm | 79% |
![]() | IBM | 79% |
![]() | Teradata Corporation | 74% |
![]() | HP Inc. | 73% |
![]() | Oracle | 72% |
![]() | Accenture | 71% |
![]() | ADP | 70% |
![]() | CA Technologies | 69% |
![]() | QuEST | N/A |
In the Tech industry, Oracle's Customer Loyalty score is rated right below Peloton.
Oracle has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Oracle serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Oracle offers products for small, medium, and large sized businesses.
Oracle’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Oracle's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Oracle the lowest at 3.8.
Oracle's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Arts and Entertainment industry.
Male customers rated Oracle's Product Quality score 0.1 stars higher than Female customers.
Oracle's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4 | Other | 4 |
Oracle's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3 | 46-50 | 3 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3.8 | 56-60 | 3.8 |
Oracle's Product Quality score was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Oracle's Product Quality score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.
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Compared to its competitors, Oracle's Product Quality score is rated right above CA Technologies, and is preceded by Teradata Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | TIBCO Software Inc. | 4.2/5 |
![]() | Microsoft | 4.1/5 |
![]() | SAP | 4.1/5 |
![]() | Qualcomm | 4/5 |
![]() | Workday | 3.9/5 |
![]() | IBM | 3.8/5 |
![]() | Accenture | 3.7/5 |
![]() | Teradata Corporation | 3.7/5 |
![]() | Oracle | 3.7/5 |
![]() | CA Technologies | 3.4/5 |
![]() | HP Inc. | 3.2/5 |
![]() | ADP | 2.8/5 |
![]() | FAIR ISAAC CORPORATION | 1.5/5 |
![]() | QuEST | N/A |
In the Tech industry, Oracle's Product Quality score is rated right below ROBLOX.
Oracle has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Oracle has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Oracle.
Oracle's ROI score was rated highest by customers from the Education industry, and rated lowest by Hispanic or Latino customers.
Male customers rated Oracle's ROI score 0.2 stars higher than Female customers.
Oracle's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.7 | Other | 3.7 |
Oracle's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.5 | 56-60 | 3.5 |
Oracle's ROI score was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Oracle's ROI score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.
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Compared to its competitors, Oracle's ROI score is rated right above Accenture, and is preceded by Workday.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Microsoft | 4/5 |
![]() | Teradata Corporation | 3.9/5 |
![]() | SAP | 3.9/5 |
![]() | Qualcomm | 3.9/5 |
![]() | TIBCO Software Inc. | 3.8/5 |
![]() | IBM | 3.8/5 |
![]() | Workday | 3.8/5 |
![]() | Oracle | 3.7/5 |
![]() | Accenture | 3.6/5 |
![]() | CA Technologies | 3.5/5 |
![]() | HP Inc. | 3.1/5 |
![]() | ADP | 2.8/5 |
![]() | FAIR ISAAC CORPORATION | 1.5/5 |
![]() | QuEST | N/A |
In the Tech industry, Oracle's ROI score is rated right below ROBLOX.
Oracle has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oracle's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Arts and Entertainment industry.
Male customers rated Oracle's Customer Satisfaction score 2 points higher than Female customers.
Very Satisfied | 38% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 3% | |
Very Dissatisfied | 10% |
Very Satisfied | 20% | |
|---|---|---|
Satisfied | 47% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 10% | |
Very Dissatisfied | 10% |
Oracle's Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
Oracle's Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
Oracle's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Oracle's Customer Satisfaction (CSAT) score was rated 79% according to Asian or Pacific Islander users and customers.
Oracle's Customer Satisfaction (CSAT) score was rated 82% according to Other users and customers.
Oracle's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 68% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 59% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 83% | |||||||||||||||
| 56-60 | 75% |
Oracle's Customer Satisfaction score was rated the highest by customers who have used Oracle's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Oracle's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.
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}Compared to its competitors, Oracle's Customer Satisfaction score is rated right above HP Inc., and is preceded by Workday.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | TIBCO Software Inc. | 84% |
![]() | SAP | 82% |
![]() | Microsoft | 80% |
![]() | Teradata Corporation | 80% |
![]() | Qualcomm | 78% |
![]() | IBM | 75% |
![]() | Accenture | 75% |
![]() | Workday | 72% |
![]() | Oracle | 68% |
![]() | HP Inc. | 53% |
![]() | ADP | 52% |
![]() | CA Technologies | 20% |
![]() | FAIR ISAAC CORPORATION | 0% |
![]() | QuEST | 0% |
In the Tech industry, Oracle's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
Oracle has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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2300 Oracle Way, Redwood Estates, CA 78741
http://www.oracle.com
+1.800.ORACLE1 (internati
Oracle's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Hospitality industry.
Male customers rated Oracle's Customer Service score 0.3 stars higher than Female customers.
Oracle's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.6 | Other | 3.6 |
Oracle's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4 | 31-35 | 4 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3 | 41-45 | 3 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.5 | 56-60 | 3.5 |
Oracle's Customer Service score was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Oracle's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
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Compared to its competitors, Oracle's Customer Service score is rated right above CA Technologies, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | SAP | 4/5 |
![]() | Microsoft | 4/5 |
![]() | Qualcomm | 4/5 |
![]() | IBM | 3.9/5 |
![]() | Workday | 3.9/5 |
![]() | Teradata Corporation | 3.9/5 |
![]() | Accenture | 3.8/5 |
![]() | Oracle | 3.6/5 |
![]() | CA Technologies | 3.5/5 |
![]() | TIBCO Software Inc. | 3.4/5 |
![]() | HP Inc. | 3/5 |
![]() | ADP | 2.7/5 |
![]() | FAIR ISAAC CORPORATION | 1.5/5 |
![]() | QuEST | N/A |
In the Tech industry, Oracle's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
Oracle has a 3.0/5 stars for its overall company culture rated by their employees

Oracle scored a 11 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Oracle would recommend the brand to a friend. ENPS measures how likely Oracle employees would recommend working at Oracle to a friend.
| 46% | Promoters |
|---|---|
| 19% | Passive |
| 35% | Detractors |
| 28% | Promoters |
|---|---|
| 27% | Passive |
| 45% | Detractors |
Oracle is ranked #173 in the Global Top 100 Brands. It ranks just behind WebMD and just ahead of MGM Resorts International.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
171 | ![]() | Caterpillar Inc. | ![]() | Jim Umpleby | Energy and Manufacturing |
172 | ![]() | WebMD | ![]() | Steven Zatz | Health and Wellness |
173 | ![]() | Oracle | ![]() | Safra Catz | Tech |
174 | ![]() | MGM Resorts International | ![]() | Bill Hornbuckle | Travel and Hospitality |
175 | ![]() | DuPont | ![]() | Edward Breen | Energy and Manufacturing |
176 | ![]() | Prudential | ![]() | Charles F. Lowrey | Banking and Financial Services |
177 | ![]() | Northrop Grumman Corporation | ![]() | Kathy Warden | Automotive and Transportation |
Oracle is ranked #43 in the Tech Industry. It ranks just behind Xerox Corporation and just ahead of HP Inc..
| RANK | COMPANY | Location | |
|---|---|---|---|
41 | ![]() | Western Digital Corporation | Irvine, CA |
42 | ![]() | Xerox Corporation | Norwalk, CT |
43 | ![]() | Oracle | Redwood Estates, CA |
44 | ![]() | HP Inc. | Palo Alto, CA |
45 | ![]() | Dyson | Chicago, IL |
46 | ![]() | Instacart | San Francisco, CA |
47 | ![]() | SAP | Newtown Square, PA |