Oracle NPS & Customer Reviews | Comparably
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Ranked
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in
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Oracle is ranked #43 in Tech Brands

About Oracle's Brand

Oracle is a global leader in cloud applications, database and AI technologies. Oracle’s brand is ranked #173 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Oracle. When compared to other organizations within the Tech industry, Oracle is ranked #43. Among its major competitors, Oracle is ranked in 9th place for NPS while Microsoft is 1st, and SAP is 2nd. Overall, Oracle has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $207.07B

Brand at a Glance

72%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service

Oracle CMO

Oracle Ranking

Oracle NPS

Oracle's Net Promoter Score (NPS) is a 11 with 46% Promoters, 19% Passives, and 35% Detractors. Net Promoter Score tracks whether Oracle's customers would recommend using the product based on a scale of -100 to 100.

Oracle Overall NPS

11
NPS
46%Promoters
19%Passives
35%Detractors
Oracle Overall NPS

Oracle NPS Trend

-100
-50
0
50
100
Feb 2025
12
Feb 202512
Mar 2025
12
Mar 202512
Apr 2025
12
Apr 202512
May 2025
10
May 202510
Jun 2025
10
Jun 202510
Jul 2025
10
Jul 202510
Aug 2025
12
Aug 202512
Sep 2025
10
Sep 202510
Oct 2025
10
Oct 202510
Nov 2025
9
Nov 20259
Dec 2025
9
Dec 20259
Jan 2026
10
Jan 202610

How Other Brands Compare

Oracle is ranked #4 for NPS among its competitors. Microsoft and IBM come in first and second, with Accenture coming in at third. Among those competitors, it is the second most valued company behind Microsoft.

Oracle's Logo
Oracle
Microsoft's Logo
Microsoft
IBM's Logo
IBM
Accenture's Logo
Accenture
Global Ranking#173#22#106#124
NPS11382620
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNeutral-
Valuation Updated every 24 hours for public companies$207.07B$1.91T$119.05B$168.12B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Oracle NPS by Gender

Male customers rated Oracle's NPS 21 points higher than Female customers.

Male

6

Oracle's NPS was rated 6 by Male customers on Comparably.

39%
Promoters
28%
Passives
33%
Detractors

Female

-15

Oracle's NPS was rated -15 by Female customers on Comparably.

33%
Promoters
19%
Passives
48%
Detractors

Oracle NPS by Ethnicity

Oracle's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-13
Caucasian-13
Hispanic or Latino
0
Hispanic or Latino0
African American/Black
-7
African American/Black-7
Asian or Pacific Islander
10
Asian or Pacific Islander10
Other
17
Other17

Oracle NPS by Age

Oracle's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
50%
Passives
23%
Detractors
27%
18-2550%23%27%
Promoters
43%
Passives
36%
Detractors
21%
26-3043%36%21%
Promoters
33%
Passives
34%
Detractors
33%
31-3533%34%33%
Promoters
23%
Passives
31%
Detractors
46%
36-4023%31%46%
Promoters
38%
Passives
19%
Detractors
43%
41-4538%19%43%
Promoters
27%
Passives
18%
Detractors
55%
46-5027%18%55%
Promoters
62%
Passives
25%
Detractors
13%
51-5562%25%13%
Promoters
60%
Passives
20%
Detractors
20%
56-6060%20%20%

Oracle NPS by Usage

Oracle's NPS was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
13
Less than 1 Year13
1 to 2 Years
14
1 to 2 Years14
2 to 5 Years
-4
2 to 5 Years-4
5 to 10 Years
7
5 to 10 Years7
Over 10 Years
-12
Over 10 Years-12

Oracle NPS vs. Competitors

Compared to its competitors, Oracle's NPS is rated right above HP Inc., and is preceded by Teradata Corporation.

Oracle NPS vs Companies in Tech

In the Tech industry, Oracle's NPS is rated right below Peloton.

Oracle Customer Reviews

Out of the 20 Oracle customer reviews 16 were positive and 4 were constructive. Oracle customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I value the Oracle continuous Products development, innovation and support
What do you value most about this brand?
Great work keep it up
What do you value most about this brand?
I value the greqt innovation
What do you value most about this brand?
Most value about this brand is Loyalty
What do you value most about this brand?
Good can do better with licenses

Oracle Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Oracle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72
72%
28
28%
Oracle Customer Loyalty

Oracle Customer Loyalty Score by Gender

Male customers rated Oracle's Customer Loyalty score 17% higher than Female customers.

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Male
79%
Yes
Female
62%
Yes

Oracle Customer Loyalty Score by Ethnicity

Oracle's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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69
out of 100
Caucasian
70
out of 100
Hispanic or Latino
79
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
74
out of 100
Other

Oracle Customer Loyalty Score by Age

Oracle's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
18-25
67%
18-2567%
26-30
81%
26-3081%
31-35
88%
31-3588%
36-40
72%
36-4072%
41-45
70%
41-4570%
46-50
55%
46-5055%
51-55
89%
51-5589%
56-60
82%
56-6082%

Oracle Customer Loyalty Score by Usage

Oracle's Customer Loyalty score was rated the highest by customers who have used Oracle's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
67%
1 to 2 Years
64%
2 to 5 Years
86%
5 to 10 Years
71%
Over 10 Years
75%

Oracle Customer Loyalty Score by Industry

Oracle's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
75%
Accounting
70%
Aerospace and Aviation
70%
Architecture and Planning
55%
Arts and Entertainment
49%
Healthcare, Hospitals and Medicine
55%
Hospitality
100%

Oracle Customer Loyalty vs. Competitors

Compared to its competitors, Oracle's Customer Loyalty score is rated right above Accenture, and is preceded by HP Inc..

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Oracle's Logo
VS
FAIR ISAAC CORPORATION's Logo
TIBCO Software Inc. Logo
Microsoft's Logo
SAP's Logo
Workday's Logo
Qualcomm's Logo
IBM's Logo
Teradata Corporation's Logo
HP Inc. Logo
Accenture's Logo
ADP's Logo
CA Technologies' Logo
QuEST's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Oracle's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
Oracle72%

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Oracle's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Oracle Product Quality

3.7/5

Oracle has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Oracle Product Information

Oracle serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Oracle offers products for small, medium, and large sized businesses.

Oracle’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Oracle's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Oracle the lowest at 3.8.

Website
http://www.oracle.com
Company Size
10,000+ Employees

Industry

Information Services
Tech
AI, Big Data and Analytics
SaaS

Languages Supported

English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Taiwanese

Quick Insights into Oracle Product Quality

Oracle's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Oracle Product Quality the Highest

Education
4.4
31-35
4.3
Other
4

Ranked Oracle Product Quality the Lowest

Caucasian
3.3
46-50
3
Arts and Entertainment
2.5

Oracle Product Quality Score by Gender

Male customers rated Oracle's Product Quality score 0.1 stars higher than Female customers.

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Male

3.7/5

Female

3.6/5

Oracle Product Quality Score by Ethnicity

Oracle's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.3
Caucasian3.3
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
4
Other4

Oracle Product Quality Score by Age

Oracle's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
4
26-304
31-35
4.3
31-354.3
36-40
3.6
36-403.6
41-45
3.5
41-453.5
46-50
3
46-503
51-55
3.9
51-553.9
56-60
3.8
56-603.8

Oracle Product Quality Score by Usage

Oracle's Product Quality score was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.9
2 to 5 Years
3.8
5 to 10 Years
3.8
Over 10 Years
3.5

Oracle Product Quality Score by Industry

Oracle's Product Quality score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4
Accounting
4
Aerospace and Aviation
3.5
Architecture and Planning
3.9
Arts and Entertainment
2.5
Banking and Financial Services
3.3
Construction
3.4
Education
4.4
Healthcare, Hospitals and Medicine
3.8
Hospitality
3.1
Manufacturing and Machinery
3.9
Mechanical, Civil or Industrial Engineering
4.3
Energy and Manufacturing
4.3
Retail
3.5

Oracle Product Quality vs. Competitors

Compared to its competitors, Oracle's Product Quality score is rated right above CA Technologies, and is preceded by Teradata Corporation.

COMPANYProduct Quality Score
TIBCO Software Inc.4.2/5
Microsoft4.1/5
SAP4.1/5
Qualcomm4/5
Workday3.9/5
IBM3.8/5
Accenture3.7/5
Teradata Corporation3.7/5
Oracle3.7/5
CA Technologies3.4/5
HP Inc.3.2/5
ADP2.8/5
FAIR ISAAC CORPORATION1.5/5
QuESTN/A

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Oracle's Logo
VS
TIBCO Software Inc. Logo
Microsoft's Logo
SAP's Logo
Qualcomm's Logo
Workday's Logo
IBM's Logo
Accenture's Logo
Teradata Corporation's Logo
CA Technologies' Logo
HP Inc. Logo
ADP's Logo
FAIR ISAAC CORPORATION's Logo
QuEST's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Oracle's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
Oracle3.7/5

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Oracle's Logo
VS
Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Oracle Pricing

Oracle ROI & Value For Money

3.7/5

Oracle has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Oracle Pricing Plans

Oracle has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Oracle.

Who Uses Oracle?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Oracle ROI

Oracle's ROI score was rated highest by customers from the Education industry, and rated lowest by Hispanic or Latino customers.

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Ranked Oracle ROI the Highest

Education
4.5
26-30
3.8
Asian or Pacific Islander
3.8

Ranked Oracle ROI the Lowest

Over 10 Years
3.2
Banking and Financial Services
3
Hispanic or Latino
2.9

Oracle ROI Score by Gender

Male customers rated Oracle's ROI score 0.2 stars higher than Female customers.

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Male

3.5/5

Female

3.3/5

Oracle ROI Score by Ethnicity

Oracle's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4
Hispanic or Latino
2.9
Hispanic or Latino2.9
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.7
Other3.7

Oracle ROI Score by Age

Oracle's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
3.5
18-253.5
26-30
3.8
26-303.8
31-35
3.7
31-353.7
36-40
3.5
36-403.5
41-45
3.3
41-453.3
46-50
3.2
46-503.2
51-55
3.7
51-553.7
56-60
3.5
56-603.5

Oracle ROI Score by Usage

Oracle's ROI score was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.7
2 to 5 Years
3.7
5 to 10 Years
3.5
Over 10 Years
3.2

Oracle ROI Score by Industry

Oracle's ROI score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
3.5
Accounting
4
Aerospace and Aviation
3.3
Architecture and Planning
3.7
Arts and Entertainment
3.3
Banking and Financial Services
3
Construction
3.2
Consulting
3.5
Education
4.5
Healthcare, Hospitals and Medicine
3.2
Hospitality
3.6
Manufacturing and Machinery
4.1
Mechanical, Civil or Industrial Engineering
4.1
Energy and Manufacturing
4.1
Retail
3.2

Oracle Pricing vs. Competitors

Compared to its competitors, Oracle's ROI score is rated right above Accenture, and is preceded by Workday.

Unlock Oracle ROI vs. Competitors Data

Oracle's Logo
VS
Microsoft's Logo
Teradata Corporation's Logo
SAP's Logo
Qualcomm's Logo
TIBCO Software Inc. Logo
IBM's Logo
Workday's Logo
Accenture's Logo
CA Technologies' Logo
HP Inc. Logo
ADP's Logo
FAIR ISAAC CORPORATION's Logo
QuEST's Logo

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ROI for Other Tech Brands

In the Tech industry, Oracle's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Zoom Video Communications4.1/5
Google4/5
Spotify4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Apple4/5
ROBLOX3.8/5
Oracle3.7/5

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Oracle's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
ROBLOX's Logo

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Oracle Customer Satisfaction (CSAT)

Oracle Customer Satisfaction (CSAT) Score

68 / 100

Oracle has an overall Customer Satisfaction score of 68 rated by its users and customers.

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Very Satisfied37%
Satisfied31%
Neither Satisfied nor Dissatisfied17%
Dissatisfied5%
Very Dissatisfied10%
Very Satisfied
37%
Satisfied
31%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
5%
Very Dissatisfied
10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Oracle Customer Satisfaction

Oracle's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Oracle Customer Satisfaction the Highest

31-35
100%
Other
82%
2 to 5 Years
79%

Ranked Oracle Customer Satisfaction the Lowest

Hispanic or Latino
40%
46-50
34%
Arts and Entertainment
33%

Oracle Customer Satisfaction Score by Gender

Male customers rated Oracle's Customer Satisfaction score 2 points higher than Female customers.

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69 / 100
Male
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
3%
Very Dissatisfied
10%
67 / 100
Female
Very Satisfied
20%
Satisfied
47%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
10%
Very Dissatisfied
10%

Oracle Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Oracle's Customer Satisfaction (CSAT) score was rated 52% according to Caucasian users and customers.

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52 / 100
Very Satisfied32%
Satisfied20%
Neither Satisfied nor Dissatisfied20%
Dissatisfied14%
Very Dissatisfied14%
Very Satisfied
32%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
14%
Very Dissatisfied
14%

CSAT according to Hispanic or Latino

Oracle's Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.

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40 / 100
Very Satisfied10%
Satisfied30%
Neither Satisfied nor Dissatisfied40%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
10%
Satisfied
30%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%

CSAT according to African American/Black

Oracle's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100
Very Satisfied33%
Satisfied42%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied8%
Very Satisfied
33%
Satisfied
42%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%

CSAT according to Asian or Pacific Islander

Oracle's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100
Very Satisfied35%
Satisfied45%
Neither Satisfied nor Dissatisfied14%
Dissatisfied3%
Very Dissatisfied3%
Very Satisfied
35%
Satisfied
45%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
3%
Very Dissatisfied
3%

CSAT according to Other

Oracle's Customer Satisfaction (CSAT) score was rated 82% according to Other users and customers.

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82 / 100
Very Satisfied41%
Satisfied41%
Neither Satisfied nor Dissatisfied12%
Dissatisfied0%
Very Dissatisfied6%
Very Satisfied
41%
Satisfied
41%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
6%

Oracle Customer Satisfaction Score by Age

Oracle's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25 CSAT Score
68%
Very Satisfied
21%
Satisfied
47%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
16%
Very Dissatisfied
11%
18-2568%
26-30 CSAT Score
83%
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
26-3083%
31-35 CSAT Score
100%
Very Satisfied
21%
Satisfied
79%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
59%
Very Satisfied
36%
Satisfied
23%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
14%
36-4059%
41-45 CSAT Score
50%
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
6%
Very Dissatisfied
11%
41-4550%
46-50 CSAT Score
34%
Very Satisfied
23%
Satisfied
11%
Neither Satisfied nor Dissatisfied
44%
Dissatisfied
0%
Very Dissatisfied
22%
46-5034%
51-55 CSAT Score
84%
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
51-5584%
56-60 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
56-6075%

Oracle Customer Satisfaction Score by Usage

Oracle's Customer Satisfaction score was rated the highest by customers who have used Oracle's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
67
1 to 2 Years
71
2 to 5 Years
79
5 to 10 Years
77
Over 10 Years
52

Oracle Customer Satisfaction Score by Industry

Oracle's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
76
Accounting
57
Aerospace and Aviation
78
Architecture and Planning
33
Arts and Entertainment
33
Healthcare, Hospitals and Medicine
50

Oracle Customer Satisfaction vs. Competitors

Compared to its competitors, Oracle's Customer Satisfaction score is rated right above HP Inc., and is preceded by Workday.

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Oracle's Logo
VS
TIBCO Software Inc. Logo
SAP's Logo
Microsoft's Logo
Teradata Corporation's Logo
Qualcomm's Logo
IBM's Logo
Accenture's Logo
Workday's Logo
HP Inc. Logo
ADP's Logo
CA Technologies' Logo
FAIR ISAAC CORPORATION's Logo
QuEST's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Oracle's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Oracle68%
Peloton63%

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Oracle's Logo
VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
ROBLOX's Logo
Peloton's Logo

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Oracle Customer Service

3.6/5

Oracle has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Oracle's Customer Service

Address

2300 Oracle Way, Redwood Estates, CA 78741


Website

http://www.oracle.com


Phone Number

+1.800.ORACLE1 (internati

Quick Insights into Oracle Customer Service

Oracle's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Hospitality industry.

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Ranked Oracle Customer Service the Highest

Healthcare, Hospitals and Medicine
4.1
31-35
4
Asian or Pacific Islander
3.8

Ranked Oracle Customer Service the Lowest

Over 10 Years
3
Hispanic or Latino
2.7
Hospitality
2

Oracle Customer Service Score by Gender

Male customers rated Oracle's Customer Service score 0.3 stars higher than Female customers.

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Male

3.5/5

Female

3.2/5

Oracle Customer Service Score by Ethnicity

Oracle's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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0
20
40
60
80
100
Caucasian
3.3
Caucasian3.3
Hispanic or Latino
2.7
Hispanic or Latino2.7
African American/Black
3.2
African American/Black3.2
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Other
3.6
Other3.6

Oracle Customer Service Score by Age

Oracle's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
3.6
18-253.6
26-30
3.6
26-303.6
31-35
4
31-354
36-40
3.2
36-403.2
41-45
3
41-453
46-50
3.2
46-503.2
51-55
3.8
51-553.8
56-60
3.5
56-603.5

Oracle Customer Service Score by Usage

Oracle's Customer Service score was rated the highest by customers who have used Oracle's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.6
2 to 5 Years
3.6
5 to 10 Years
3.5
Over 10 Years
3

Oracle Customer Service Score by Industry

Oracle's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.

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Tech
3.5
Accounting
3.7
Aerospace and Aviation
3.1
Architecture and Planning
3.9
Arts and Entertainment
3.2
Healthcare, Hospitals and Medicine
4.1
Hospitality
2

Oracle Customer Service vs. Competitors

Compared to its competitors, Oracle's Customer Service score is rated right above CA Technologies, and is preceded by Accenture.

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Oracle's Logo
VS
SAP's Logo
Microsoft's Logo
Qualcomm's Logo
IBM's Logo
Workday's Logo
Teradata Corporation's Logo
Accenture's Logo
CA Technologies' Logo
TIBCO Software Inc. Logo
HP Inc. Logo
ADP's Logo
FAIR ISAAC CORPORATION's Logo
QuEST's Logo

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Customer Service for Other Tech Brands

In the Tech industry, Oracle's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
Oracle3.6/5
ROBLOX3.6/5

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Oracle's Logo
VS
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Oracle as an Employer

3.0/5

Oracle has a 3.0/5 stars for its overall company culture rated by their employees

  Oracle CEO
bottom
35%
CEO of Oracle

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Oracle scored a 11 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Oracle would recommend the brand to a friend. ENPS measures how likely Oracle employees would recommend working at Oracle to a friend.

Net Promoter Score

11
NPS Score
46%Promoters
19%Passive
35%Detractors

Employee Net Promoter Score

-17
eNPS Score
28%Promoters
27%Passive
45%Detractors

Global Ranking Snapshot

Oracle is ranked #173 in the Global Top 100 Brands. It ranks just behind WebMD and just ahead of MGM Resorts International.

RANKCOMPANYCEOINDUSTRY
171
Caterpillar Inc.  Caterpillar Inc. CEO
Jim Umpleby
Energy and Manufacturing
172
WebMD  WebMD CEO
Steven Zatz
Health and Wellness
173
Oracle  Oracle CEO
Safra Catz
Tech
174
MGM Resorts International  MGM Resorts International CEO
Bill Hornbuckle
Travel and Hospitality
175
DuPont  DuPont CEO
Edward Breen
Energy and Manufacturing
176
Prudential  Prudential CEO
Charles F. Lowrey
Banking and Financial Services
177
Northrop Grumman Corporation  Northrop Grumman Corporation CEO
Kathy Warden
Automotive and Transportation

Tech Ranking Snapshot

Oracle is ranked #43 in the Tech Industry. It ranks just behind Xerox Corporation and just ahead of HP Inc..

RANKCOMPANYLocation
41
Western Digital Corporation
Irvine, CA
42
Xerox Corporation
Norwalk, CT
43
Oracle
Redwood Estates, CA
44
HP Inc.
Palo Alto, CA
45
Dyson
Chicago, IL
46
Instacart
San Francisco, CA
47
SAP
Newtown Square, PA