34
NPS
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Ranked
#155
Business and Consumer Services Brands
Brand Page
TaskUs
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TaskUs is ranked #155 in Business and Consumer Services Brands
TaskUs is ranked #155 in Business and Consumer Services Brands
About TaskUs' Brand
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. TaskUs’s brand is ranked #859 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of TaskUs. When compared to other organizations within the Business and Consumer Services industry, TaskUs is ranked #155. Among its major competitors, TaskUs is ranked in 2nd place for NPS while IntouchCX is 1st, and TP is 3rd. Overall, TaskUs has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $750.00M
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
TaskUs Ranking
- #859 in Global Best Brands
- #155 in Business and Consumer Services
- #2 / 4 of its competitors
TaskUs NPS
TaskUs's Net Promoter Score (NPS) is a 34 with 64% Promoters, 6% Passives, and 30% Detractors. Net Promoter Score tracks whether TaskUs's customers would recommend using the product based on a scale of -100 to 100.
TaskUs Overall NPS
| 64% | Promoters |
|---|---|
| 6% | Passives |
| 30% | Detractors |
TaskUs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 41 | Apr 2023 | 41 |
May 2023 36 | May 2023 | 36 |
Jun 2023 38 | Jun 2023 | 38 |
Aug 2023 34 | Aug 2023 | 34 |
Sep 2023 34 | Sep 2023 | 34 |
Dec 2023 36 | Dec 2023 | 36 |
Feb 2024 31 | Feb 2024 | 31 |
Mar 2024 33 | Mar 2024 | 33 |
Aug 2024 33 | Aug 2024 | 33 |
Jan 2025 35 | Jan 2025 | 35 |
Jul 2025 33 | Jul 2025 | 33 |
Aug 2025 33 | Aug 2025 | 33 |
How Other Brands Compare
TaskUs is ranked second for NPS among its competitors. IntouchCX and Concentrix come in first and third, with Cognizant Technology Solutions coming in at #4. Among those competitors, it is the lowest valued company behind Cognizant Technology Solutions.
TaskUs |  Concentrix |  Cognizant Technology Solutions |  IntouchCX | |
| Global Ranking | #859 | #363 | #423 | #728 |
| NPS | 34 | 15 | 5 | 41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $750.00M | $4.34B | $26.75B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TaskUs NPS by Gender
Female customers rated TaskUs's NPS 58 points higher than Male customers.
Male
16
TaskUs's NPS was rated 16 by Male customers on Comparably.
54%
Promoters
8%
Passives
38%
Detractors
Female
74
TaskUs's NPS was rated 74 by Female customers on Comparably.
87%
Promoters
0%
Passives
13%
Detractors
TaskUs NPS by Ethnicity
TaskUs's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
African American/Black 50 | African American/Black | 50 |
TaskUs NPS by Age
TaskUs's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
TaskUs NPS by Usage
TaskUs's NPS was rated the highest by customers who have used TaskUs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years -14 | 2 to 5 Years | -14 |
TaskUs NPS vs. Competitors
Compared to its competitors, TaskUs's NPS is rated right above TP, and is preceded by IntouchCX.
TaskUs Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of TaskUs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TaskUs Customer Loyalty Score by Gender
Female customers rated TaskUs's Customer Loyalty score 24% higher than Male customers.
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Male
65%
Yes
Female
89%
Yes
TaskUs Customer Loyalty Score by Ethnicity
TaskUs's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TaskUs.
100
out of 100
Caucasian
78
out of 100
African American/Black
TaskUs Customer Loyalty Score by Age
TaskUs's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 70% | 26-30 | 70% |
31-35 78% | 31-35 | 78% |
36-40 70% | 36-40 | 70% |
TaskUs Customer Loyalty Score by Usage
TaskUs's Customer Loyalty score was rated the highest by customers who have used TaskUs's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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TaskUs Customer Loyalty Score by Industry
TaskUs's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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TaskUs Customer Loyalty vs. Competitors
Compared to its competitors, TaskUs's Customer Loyalty score is rated right above Sutherland Global Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TaskUs | 85% |
 | Sutherland Global Services | 84% |
| IntouchCX | 82% |
| Cognizant Technology Solutions | 82% |
 | Foundever | 79% |
 | TP | 78% |
 | Transcom | 77% |
| Concentrix | 75% |
 | Telus International | 69% |
 | Sykes Enterprises | 67% |
 | Infosys BPO | 50% |
 | Global Contact Services | N/A |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, TaskUs's Customer Loyalty score is rated right above Visa, and is preceded by USAA.
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TaskUs Product Quality
4.1/5
TaskUs has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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TaskUs Product Information
TaskUs’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated TaskUs's product the highest. Reviewers from the Tech industry rated TaskUs the lowest at 3.5.
- Website
- http://www.taskus.com/
- Company Size
- 10,000+ Employees
Industry
Outsourcing or Offshoring
Quick Insights into TaskUs Product Quality
TaskUs's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used TaskUs's products/services for 2 to 5 Years.
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Ranked TaskUs Product Quality the Highest
Ranked TaskUs Product Quality the Lowest
TaskUs Product Quality Score by Gender
Female customers rated TaskUs's Product Quality score 0.6 stars higher than Male customers.
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Male
3.6/5
Female
4.2/5
TaskUs Product Quality Score by Ethnicity
TaskUs's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
African American/Black 3.9 | African American/Black | 3.9 |
TaskUs Product Quality Score by Age
TaskUs's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.1 | 36-40 | 4.1 |
TaskUs Product Quality Score by Usage
TaskUs's Product Quality score was rated the highest by customers who have used TaskUs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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TaskUs Product Quality Score by Industry
TaskUs's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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TaskUs Product Quality vs. Competitors
Compared to its competitors, TaskUs's Product Quality score is rated right above TP, and is preceded by IntouchCX.
| COMPANY | Product Quality Score | |
|---|---|---|
| IntouchCX | 4.3/5 |
| TaskUs | 4.1/5 |
| TP | 4/5 |
| Sutherland Global Services | 3.9/5 |
| Concentrix | 3.8/5 |
| Telus International | 3.7/5 |
| Transcom | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Foundever | 3.3/5 |
| Sykes Enterprises | 3.2/5 |
| Infosys BPO | 2.3/5 |
| Global Contact Services | N/A |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, TaskUs's Product Quality score is rated right above Visa.
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TaskUs Pricing
TaskUs ROI & Value For Money
4.2/5
TaskUs has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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TaskUs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from TaskUs.
Quick Insights into TaskUs ROI
TaskUs's ROI score was rated highest by Caucasian customers, and rated lowest by customers ages 26-30.
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Ranked TaskUs ROI the Highest
Ranked TaskUs ROI the Lowest
TaskUs ROI Score by Gender
Female customers rated TaskUs's ROI score 1.5 stars higher than Male customers.
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Male
3.2/5
Female
4.7/5
TaskUs ROI Score by Ethnicity
TaskUs's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
African American/Black 4.5 | African American/Black | 4.5 |
TaskUs ROI Score by Age
TaskUs's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.5 | 26-30 | 2.5 |
31-35 4 | 31-35 | 4 |
36-40 3.8 | 36-40 | 3.8 |
TaskUs ROI Score by Usage
TaskUs's ROI score was rated the highest by customers who have used TaskUs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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TaskUs ROI Score by Industry
TaskUs's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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TaskUs Pricing vs. Competitors
Compared to its competitors, TaskUs's ROI score is rated right above IntouchCX.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| IntouchCX | 4.1/5 |
| TP | 3.9/5 |
| Transcom | 3.8/5 |
| Telus International | 3.8/5 |
| Sutherland Global Services | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Concentrix | 3.4/5 |
| Sykes Enterprises | 3.4/5 |
| Foundever | 3.2/5 |
| Infosys BPO | 3.1/5 |
| Global Contact Services | N/A |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, TaskUs's ROI score is rated right above Visa.
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TaskUs Customer Satisfaction (CSAT)
TaskUs Customer Satisfaction (CSAT) Score
62 / 100
TaskUs has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
47%
Satisfied
15%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
15%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TaskUs Customer Satisfaction
TaskUs's Customer Satisfaction score was rated highest by customers who have used TaskUs's products/services for 1 to 2 Years, and rated lowest by customers who have used TaskUs's products/services for 2 to 5 Years.
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Ranked TaskUs Customer Satisfaction the Highest
Ranked TaskUs Customer Satisfaction the Lowest
TaskUs Customer Satisfaction Score by Gender
TaskUs's Customer Satisfaction score was rated 80 by both Female and Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
TaskUs Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TaskUs' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
TaskUs' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
TaskUs Customer Satisfaction Score by Usage
TaskUs's Customer Satisfaction score was rated the highest by customers who have used TaskUs's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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TaskUs Customer Satisfaction vs. Competitors
Compared to its competitors, TaskUs's Customer Satisfaction score is rated right above Transcom, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TP | 78% |
| Sutherland Global Services | 76% |
| IntouchCX | 68% |
| Foundever | 67% |
| Telus International | 65% |
| Cognizant Technology Solutions | 64% |
| TaskUs | 62% |
| Transcom | 60% |
| Sykes Enterprises | 53% |
| Concentrix | 48% |
| Infosys BPO | 20% |
| Global Contact Services | 0% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, TaskUs's Customer Satisfaction score is rated right above Verizon, and is preceded by FedEx.
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TaskUs Customer Service
4/5
TaskUs has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About TaskUs's Customer Service
Address
1650 Independence Dr, New Braunfels, TX 78132
Website
http://www.taskus.com/
Phone Number
888-400-8275
TaskUs's Social Links
Quick Insights into TaskUs Customer Service
TaskUs's Customer Service score was rated highest by customers who have used TaskUs's products/services for Less than 1 Year, and rated lowest by customers ages 26-30.
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Ranked TaskUs Customer Service the Highest
Ranked TaskUs Customer Service the Lowest
TaskUs Customer Service Score by Gender
Female customers rated TaskUs's Customer Service score 1.4 stars higher than Male customers.
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Male
3.2/5
Female
4.6/5
TaskUs Customer Service Score by Ethnicity
TaskUs's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
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40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
African American/Black 3.9 | African American/Black | 3.9 |
TaskUs Customer Service Score by Age
TaskUs's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3 | 26-30 | 3 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.8 | 36-40 | 3.8 |
TaskUs Customer Service Score by Usage
TaskUs's Customer Service score was rated the highest by customers who have used TaskUs's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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TaskUs Customer Service Score by Industry
TaskUs's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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TaskUs Customer Service vs. Competitors
Compared to its competitors, TaskUs's Customer Service score is rated right above TP, and is preceded by IntouchCX.
| COMPANY | Customer Service Score | |
|---|---|---|
| IntouchCX | 4.2/5 |
| TaskUs | 4/5 |
| TP | 4/5 |
| Sutherland Global Services | 3.9/5 |
| Concentrix | 3.7/5 |
| Transcom | 3.7/5 |
| Telus International | 3.7/5 |
| Sykes Enterprises | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Foundever | 3.4/5 |
| Infosys BPO | 3.1/5 |
| Global Contact Services | N/A |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, TaskUs's Customer Service score is rated right above Visa.
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TaskUs as an Employer
4.9/5
TaskUs has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TaskUs scored a 34 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of TaskUs would recommend the brand to a friend. ENPS measures how likely TaskUs employees would recommend working at TaskUs to a friend.
Net Promoter Score
34
NPS Score
| 64% | Promoters |
|---|---|
| 6% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 73% | Promoters |
|---|---|
| 17% | Passive |
| 10% | Detractors |
Global Ranking Snapshot
TaskUs is ranked #859 in the Global Top 100 Brands. It ranks just behind Madewell and just ahead of FactSet.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
857 |  | TJX Companies |  | Ernie Herrman | Retail |
858 |  | Madewell |  | Fashion and Beauty | |
859 | | TaskUs | | Bryce Maddock | Business and Consumer Services |
860 |  | FactSet |  | Philip Snow | Tech |
861 |  | Pendo |  | Todd Olson | Tech |
862 |  | Orangetheory Fitness |  | Dave Long | Health and Wellness |
863 |  | Champion |  | Michael Sullivan | Fashion and Beauty |
Business and Consumer Services Ranking Snapshot
TaskUs is ranked #155 in the Business and Consumer Services Industry. It ranks just behind Golden Hippo and just ahead of FHI 360.
| RANK | COMPANY | Location | |
|---|---|---|---|
153 |  | Elastic | San Francisco, CA |
154 |  | Golden Hippo | Woodland Hills, CA |
155 | | TaskUs | New Braunfels, TX |
156 |  | FHI 360 | Durham, NC |
157 |  | Whiting-Turner | Baltimore, MD |
158 |  | ZS | Evanston, IL |
159 |  | Primerica | Duluth, GA |
