U-Haul Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Mostly amazing. Pay could be better but bonuses generally make up for wages.
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What do you like best about the leadership team?
They care about the company, product, and team. Willing to do anything they ask us to do.
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Nothing dont no anything about it
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We're a very good team when we work together! I've been told this many times by a lot of customrrs.
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They stand behind their employees.
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The ability to have Open communication
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What does the leadership team need to get better at?
Being a team and acting like one
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Communication, appreciation, Equality, Accountability, Origination
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Providing balance between work and personal life
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Everything. No management at all
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Work from home position, management is always available but no real connection with them since you never actually meet them or know what they look like.
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What is the best part about your compensation package?
It starts immediately and is very straightforward
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personally do not have them however I am aware how good the benefit package is
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The benefits, honestly. Dental on day 1
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Vacation time is the best thing
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Free two bedroom apartment on property with storage.
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Why do you feel undervalued and what would make you feel better about your compensation?
Need fulltime always thrown in my face moonlighter cant get benefits
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Working more then almost every boss. Livable wage would be nice since I work almost 110+ hours a week. Actual bonuses that aren't being stolen by General Managers. If the company isn't going to invest in its employees it should at least invest in its properties
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If the company would stop cutting the part-time hours so steeply in the winter time.
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i have a family of 4 i need good insurance
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Yes, actually working only for he's a week instead of 80 or more hrs a week
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What are some of the best things about your team?
Teamwork, working together, efficiency, communication
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No fulltime all moonlightets. Im a 62 year old peon
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Willing to help and show up when needed. Some take action before being told. They are curtious and willing to learn new processes
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young and trying in need a little more guidance
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People at uhaul stay for a while.
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What do your coworkers need to improve and how could you work together better?
Learn how to stop being fake. Learn how to have a good attitude
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If there was a focus on teamwork
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Never work as a team, you never know your coworkers.
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my team works together fine. it is the rest of upper management in uhaul that can't work with the rest of us. There is minimal to no training for lower management that is geared for success.
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on just doing their job and not waiting for the next person to do it.
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What is most positive about the culture and environment at your company?
It feels like a family, home, consideration, respect
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Everyone wants too learn and be better at their job
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We have just a generally good work environment.
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busy and not petty as with some other places
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Our ability to joke around even during stressful moments. Uhaul cares about health a lot and reminds you to take care.
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What needs to change to make the company culture better?
Get rid of the CEO and the also the favoritism and nepotism. Provide your good workers with a livable wage. Stop abusing the less fortunate. Protect your investment by investing in those who up hold your investment.
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Stop forcing employees to be healthy, rework the budget so there are more employees for customers and managers can work the 49 he's they are paid for not the 40 hrs over that uhaul makes them work for free
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Make managers actually do their job
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What did you like most about the interview process?
I was made to feel very comfortable
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No interview. On the job training
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Seemed like a reasonable place to work
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was not necessary but was nice
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How the managers who I worked under came down to interview me. That was a nice touch
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What would you improve about your company's interview process?
They don't even give real interviews. They don't even discuss wages with you. If you can work and you are desperate for money. They want you!!!!
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What makes you most happy at work?
Knowing that i always have someone to go to with any and every concern
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Setting a goal and acheiving it
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taking care of customers and getting them what they need
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Having benefits during a global pandemic
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Accomplishing tasks and making our customers happy.
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What's going wrong and how can it be improved?
I pretty much already stated what's going on. I've been there around 4 years and been through 3 Managers and the turn over rate is second to none.
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I work over 80 hrs a week, no personal time, no time off, not allowed to use my vacation as I would like, not enough payroll or employees, they did not ask permission and I am not reimbursed for the company is of my personal cell phone... They only way to improve, the company needs honesty
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Management does not manage anything
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Better hours and more face to face meeting.
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dealing with irate customers on a daily basis can be stressful
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