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Sony is

Ranked

#29

Media and Entertainment Brands

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Sony

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Sony

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Sony is ranked #29 in Media and Entertainment Brands

About Sony's Brand

The company is one of the leading manufacturers of electronic products for the consumer and professional markets. Sony’s brand is ranked #218 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sony. When compared to other organizations within the Media and Entertainment industry, Sony is ranked #29. Among its major competitors, Sony is ranked in 4th place for NPS while Apple is 1st, and Microsoft is 2nd.Their current market cap is $76.24B

Brand at a Glance

81%

Customer Loyalty

4.2/5

Product Quality

4/5

Pricing

4/5

Customer Service

Sony CMO

Steven Fuld

Sony Ranking

^#29 in Media and Entertainment
^#3 / 4 of its competitors

Sony NPS

Sony's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether Sony's customers would recommend using the product based on a scale of -100 to 100.

Sony Overall NPS

NPS

57%	Promoters
22%	Passives
21%	Detractors

Sony NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 35	Feb 2025	35
Mar 2025 35	Mar 2025	35
Apr 2025 35	Apr 2025	35
May 2025 37	May 2025	37
Jun 2025 37	Jun 2025	37
Jul 2025 37	Jul 2025	37
Aug 2025 37	Aug 2025	37
Sep 2025 37	Sep 2025	37
Oct 2025 37	Oct 2025	37
Nov 2025 37	Nov 2025	37
Dec 2025 35	Dec 2025	35
Jan 2026 35	Jan 2026	35

How Other Brands Compare

Sony is ranked third for NPS among its competitors. Apple and Microsoft come in first and second, with Philips coming in at #4. Among those competitors, it is the third most valued company behind Apple.

	Sony	Apple	Microsoft	Philips
Global Ranking	#218	#5	#22	#98
NPS	36	48	38	18
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$76.24B	$2.11T	$1.91T	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sony NPS by Gender

Male customers rated Sony's NPS 16 points higher than Female customers.

Male

Sony's NPS was rated 51 by Male customers on Comparably.

68%

Promoters

15%

Passives

17%

Detractors

Female

Sony's NPS was rated 35 by Female customers on Comparably.

56%

Promoters

23%

Passives

21%

Detractors

Sony NPS by Ethnicity

Sony's NPS was rated the highest by Other customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 49	Caucasian	49
Hispanic or Latino 48	Hispanic or Latino	48
African American/Black 42	African American/Black	42
Asian or Pacific Islander 39	Asian or Pacific Islander	39
Native American 34	Native American	34
Other 52	Other	52

Sony NPS by Age

Sony's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

68%

21%

11%

26-30

60%

16%

24%

31-35

56%

22%

36-40

62%

16%

22%

41-45

55%

17%

28%

46-50

63%

11%

26%

51-55

50%

20%

30%

56-60

80%

20%

61-65

45%

10%

45%

66+

62%

25%

13%

Sony NPS by Usage

Sony's NPS was rated the highest by customers who have used Sony's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 36	Less than 1 Year	36
1 to 2 Years 29	1 to 2 Years	29
2 to 5 Years 37	2 to 5 Years	37
5 to 10 Years 53	5 to 10 Years	53
Over 10 Years 55	Over 10 Years	55

Sony NPS vs. Competitors

Compared to its competitors, Sony's NPS is rated right above Qualcomm, and is preceded by Huawei.

COMPANY		NPS Score
	Apple	48
	Microsoft	38
	Huawei	37
	Sony	36
	Qualcomm	32
	Philips	18
	Samsung	14
	HP Inc.	0
	Vizio	-17
	Whirlpool Corporation	-42
	LG Electronics North America	-78

Sony NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Sony's NPS is rated right above Instagram, and is preceded by Rockstar Games.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Sony	36
	Instagram	21

Sony Customer Reviews

Out of the 91 Sony customer reviews 80 were positive and 11 were constructive. Sony customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Sony Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Sony users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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81%

19%

Sony Customer Loyalty Score by Gender

Male customers rated Sony's Customer Loyalty score 4% higher than Female customers.

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Male

83%

Yes

Female

79%

Yes

Sony Customer Loyalty Score by Ethnicity

Sony's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Sony Customer Loyalty Score by Age

Sony's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 83%	18-25	83%
26-30 71%	26-30	71%
31-35 88%	31-35	88%
36-40 75%	36-40	75%
41-45 80%	41-45	80%
46-50 80%	46-50	80%
51-55 91%	51-55	91%
56-60 100%	56-60	100%
61-65 84%	61-65	84%
66+ 89%	66+	89%

Sony Customer Loyalty Score by Usage

Sony's Customer Loyalty score was rated the highest by customers who have used Sony's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	83%
1 to 2 Years	67%
2 to 5 Years	76%
5 to 10 Years	88%
Over 10 Years	87%

Sony Customer Loyalty Score by Industry

Sony's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Military and Defense industry customers.

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Tech	82%
Accounting	80%
Aerospace and Aviation	82%
Architecture and Planning	89%
Arts and Entertainment	91%
Banking and Financial Services	76%
Business and Consumer Services	96%
Business Supplies and Equipment	64%
Construction	55%
Consulting	55%
Education	79%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	70%
Hospitality	55%
Legal	100%
Logistics and Supply Chain	78%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	80%
Mechanical, Civil or Industrial Engineering	100%
Military and Defense	55%
Non-Profit	70%
Energy and Manufacturing	70%
Professional Services	100%
Retail	82%

Sony Customer Loyalty vs. Competitors

Compared to its competitors, Sony's Customer Loyalty score is rated right above Qualcomm, and is preceded by Huawei.

COMPANY		Customer Loyalty Score
	Apple	86%
	Microsoft	84%
	Samsung	82%
	Huawei	81%
	Sony	81%
	Qualcomm	79%
	Philips	76%
	HP Inc.	73%
	Whirlpool Corporation	72%
	Vizio	65%
	LG Electronics North America	64%

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	Sony	81%

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Sony Product Quality

4.2/5

Sony has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Sony Product Information

Sony’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Military and Defense industry rated Sony's product the highest. Reviewers from the Business and Consumer Services industry rated Sony the lowest at 4.6.

Website: http://www.sony.net/

Company Size: 10,000+ Employees

Industry

Tech

Content

Hardware and Devices

Media

SaaS

Sports & Entertainment

Virtual Reality

Quick Insights into Sony Product Quality

Sony's Product Quality score was rated highest by customers from the Military and Defense industry, and rated lowest by customers ages 61-65.

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Ranked Sony Product Quality the Highest

Military and Defense	5
18-25	4.5
Hispanic or Latino	4.5

Ranked Sony Product Quality the Lowest

Construction	3.4
Native American	3.4
61-65	2.9

Sony Product Quality Score by Gender

Sony's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.

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Male

4.3/5

Female

4.3/5

Sony Product Quality Score by Ethnicity

Sony's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 3.4	Native American	3.4
Other 4.3	Other	4.3

Sony Product Quality Score by Age

Sony's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.3	26-30	4.3
31-35 4.3	31-35	4.3
36-40 3.9	36-40	3.9
41-45 3.6	41-45	3.6
46-50 3.5	46-50	3.5
51-55 4.1	51-55	4.1
56-60 3.9	56-60	3.9
61-65 2.9	61-65	2.9
66+ 4.3	66+	4.3

Sony Product Quality Score by Usage

Sony's Product Quality score was rated the highest by customers who have used Sony's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	4
1 to 2 Years	4.1
2 to 5 Years	4.2
5 to 10 Years	4.4
Over 10 Years	4.4

Sony Product Quality Score by Industry

Sony's Product Quality score was rated the highest by Military and Defense industry customers, and the lowest by Construction industry customers.

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Tech	4.1
Accounting	4.3
Aerospace and Aviation	3.5
Architecture and Planning	3.6
Arts and Entertainment	4.4
Banking and Financial Services	4.5
Business and Consumer Services	4.6
Business Supplies and Equipment	4.8
Construction	3.4
Consulting	4.1
Education	3.8
Government and Public Policy	4.6
Healthcare, Hospitals and Medicine	4.6
Hospitality	4.6
Legal	4.5
Logistics and Supply Chain	4.2
Manufacturing and Machinery	4.8
Marketing, Advertising and Research	4.8
Mechanical, Civil or Industrial Engineering	4.6
Military and Defense	5
Non-Profit	4.6
Energy and Manufacturing	3.5
Professional Services	4.3
Retail	4.3

Sony Product Quality vs. Competitors

Compared to its competitors, Sony's Product Quality score is rated right above Microsoft, and is preceded by Huawei.

COMPANY		Product Quality Score
	Apple	4.3/5
	Huawei	4.2/5
	Sony	4.2/5
	Microsoft	4.1/5
	Qualcomm	4/5
	Philips	3.8/5
	Samsung	3.6/5
	HP Inc.	3.2/5
	Vizio	2.8/5
	Whirlpool Corporation	1.9/5
	LG Electronics North America	1.5/5

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony's Product Quality score is rated right above Netflix, and is preceded by Apple.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Sony	4.2/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Instagram	3.7/5

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Sony Pricing

Sony ROI & Value For Money

4/5

Sony has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Sony Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Construction industry think that they had the lowest ROI from Sony.

Quick Insights into Sony ROI

Sony's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers ages 61-65.

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Ranked Sony ROI the Highest

Manufacturing and Machinery	4.7
Hispanic or Latino	4.2
18-25	4.1

Ranked Sony ROI the Lowest

Native American	3.4
Construction	2.9
61-65	2.4

Sony ROI Score by Gender

Male customers rated Sony's ROI score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

Sony ROI Score by Ethnicity

Sony's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.4	Native American	3.4
Other 4.1	Other	4.1

Sony ROI Score by Age

Sony's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4	26-30	4
31-35 3.9	31-35	3.9
36-40 3.7	36-40	3.7
41-45 3.6	41-45	3.6
46-50 3.2	46-50	3.2
51-55 3.8	51-55	3.8
56-60 4	56-60	4
61-65 2.4	61-65	2.4
66+ 3.8	66+	3.8

Sony ROI Score by Usage

Sony's ROI score was rated the highest by customers who have used Sony's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	3.7
2 to 5 Years	3.8
5 to 10 Years	4.1
Over 10 Years	4

Sony ROI Score by Industry

Sony's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Construction industry customers.

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Tech	3.8
Accounting	4
Aerospace and Aviation	3.6
Architecture and Planning	3.5
Arts and Entertainment	4
Banking and Financial Services	4
Business and Consumer Services	4.2
Business Supplies and Equipment	4.2
Construction	2.9
Consulting	3.7
Education	3.6
Government and Public Policy	4.4
Healthcare, Hospitals and Medicine	4.6
Hospitality	4
Legal	4.6
Logistics and Supply Chain	3.5
Manufacturing and Machinery	4.7
Marketing, Advertising and Research	4.2
Mechanical, Civil or Industrial Engineering	4.5
Military and Defense	4.7
Non-Profit	3.8
Energy and Manufacturing	3.3
Professional Services	4
Retail	3.7

Sony Pricing vs. Competitors

Compared to its competitors, Sony's ROI score is rated right above Qualcomm, and is preceded by Microsoft.

COMPANY		Pricing Score
	Huawei	4/5
	Apple	4/5
	Microsoft	4/5
	Sony	4/5
	Qualcomm	3.9/5
	Philips	3.6/5
	Samsung	3.5/5
	HP Inc.	3.1/5
	Vizio	3/5
	Whirlpool Corporation	1.8/5
	LG Electronics North America	1.5/5

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony's ROI score is rated right above Netflix, and is preceded by Nintendo.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Sony	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Instagram	3.5/5

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Sony Customer Satisfaction (CSAT)

Sony Customer Satisfaction (CSAT) Score

84 / 100

Sony has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied	48%
Satisfied	36%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	1%
Very Dissatisfied	7%

Very Satisfied

48%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Sony Customer Satisfaction

Sony's Customer Satisfaction score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers ages 61-65.

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Ranked Sony Customer Satisfaction the Highest

Business Supplies and Equipment	100%
31-35	94%
5 to 10 Years	93%

Ranked Sony Customer Satisfaction the Lowest

Non-Profit	67%
Native American	63%
61-65	40%

Sony Customer Satisfaction Score by Gender

Female customers rated Sony's Customer Satisfaction score 6 points higher than Male customers.

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84 / 100

Male

	Very Satisfied	54%
	Satisfied	30%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	1%
	Very Dissatisfied	8%

90 / 100

Female

	Very Satisfied	44%
	Satisfied	46%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	2%
	Very Dissatisfied	4%

Sony Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Sony's Customer Satisfaction (CSAT) score was rated 85% according to Caucasian users and customers.

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85 / 100

Very Satisfied	51%
Satisfied	34%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	1%
Very Dissatisfied	10%

Very Satisfied

51%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

10%

CSAT according to Hispanic or Latino

Sony's Customer Satisfaction (CSAT) score was rated 84% according to Hispanic or Latino users and customers.

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84 / 100

Very Satisfied	52%
Satisfied	32%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

52%

Satisfied

32%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Sony's Customer Satisfaction (CSAT) score was rated 81% according to African American/Black users and customers.

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81 / 100

Very Satisfied	49%
Satisfied	32%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	4%
Very Dissatisfied	4%

Very Satisfied

49%

Satisfied

32%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Sony's Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.

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89 / 100

Very Satisfied	48%
Satisfied	41%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	1%
Very Dissatisfied	6%

Very Satisfied

48%

Satisfied

41%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Sony's Customer Satisfaction (CSAT) score was rated 63% according to Native American users and customers.

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63 / 100

Very Satisfied	38%
Satisfied	25%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	24%

Very Satisfied

38%

Satisfied

25%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

24%

CSAT according to Other

Sony's Customer Satisfaction (CSAT) score was rated 87% according to Other users and customers.

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87 / 100

Very Satisfied	55%
Satisfied	32%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	2%
Very Dissatisfied	8%

Very Satisfied

55%

Satisfied

32%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Sony Customer Satisfaction Score by Age

Sony's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

93%

26-30

87%

31-35

94%

36-40

65%

41-45

62%

46-50

76%

51-55

72%

56-60

80%

61-65

40%

66+

83%

Sony Customer Satisfaction Score by Usage

Sony's Customer Satisfaction score was rated the highest by customers who have used Sony's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	80
1 to 2 Years	83
2 to 5 Years	86
5 to 10 Years	93
Over 10 Years	84

Sony Customer Satisfaction Score by Industry

Sony's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Non-Profit industry customers.

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	"title": "Sony Customer Satisfaction Score by Industry",
	"text": "Sony's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Non-Profit industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 81,
			"stars": 0,
			"csatScore": 81,
			"text": "Sony's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 81
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 82,
			"stars": 0,
			"csatScore": 82,
			"text": "Sony's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 82
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Sony's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 85,
			"stars": 0,
			"csatScore": 85,
			"text": "Sony's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 85
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 96,
			"stars": 0,
			"csatScore": 96,
			"text": "Sony's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 96
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Sony's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Sony's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Sony's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Sony's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Sony's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 73,
			"stars": 0,
			"csatScore": 73,
			"text": "Sony's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 73
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Sony's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Sony's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Sony's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Sony's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Sony's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Sony's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Sony's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Sony's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		}
	]
}

Tech	81
Accounting	82
Aerospace and Aviation	75
Architecture and Planning	85
Arts and Entertainment	96
Banking and Financial Services	80
Business and Consumer Services	100
Business Supplies and Equipment	100
Construction	75
Consulting	100
Education	73
Government and Public Policy	67
Healthcare, Hospitals and Medicine	100
Manufacturing and Machinery	100
Marketing, Advertising and Research	100
Mechanical, Civil or Industrial Engineering	100
Military and Defense	100
Non-Profit	67
Retail	75

Sony Customer Satisfaction vs. Competitors

Compared to its competitors, Sony's Customer Satisfaction score is rated right above Microsoft, and is preceded by Huawei.

COMPANY		Customer Satisfaction (CSAT) Score
	Apple	85%
	Huawei	85%
	Sony	84%
	Microsoft	80%
	Qualcomm	78%
	Philips	74%
	Samsung	68%
	HP Inc.	53%
	Vizio	43%
	Whirlpool Corporation	26%
	LG Electronics North America	7%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony's Customer Satisfaction score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Sony	84%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	Instagram	61%

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Sony Customer Service

4/5

Sony has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Sony's Customer Service

Address

San Mateo, CA 64404

Website

http://www.sony.net/

Phone Number

81-3-6748-2111

Quick Insights into Sony Customer Service

Sony's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Construction industry.

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Ranked Sony Customer Service the Highest

Healthcare, Hospitals and Medicine	4.7
18-25	4.1
5 to 10 Years	4.1

Ranked Sony Customer Service the Lowest

Native American	3.3
61-65	2.7
Construction	2.6

Sony Customer Service Score by Gender

Female customers rated Sony's Customer Service score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Sony Customer Service Score by Ethnicity

Sony's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 3.3	Native American	3.3
Other 4	Other	4

Sony Customer Service Score by Age

Sony's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 4	26-30	4
31-35 4	31-35	4
36-40 3.6	36-40	3.6
41-45 3.5	41-45	3.5
46-50 3.3	46-50	3.3
51-55 4	51-55	4
56-60 3.9	56-60	3.9
61-65 2.7	61-65	2.7
66+ 3.9	66+	3.9

Sony Customer Service Score by Usage

Sony's Customer Service score was rated the highest by customers who have used Sony's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	3.7
2 to 5 Years	3.8
5 to 10 Years	4.1
Over 10 Years	4

Sony Customer Service Score by Industry

Sony's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.

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Tech	3.8
Accounting	4
Aerospace and Aviation	3.7
Architecture and Planning	3.4
Arts and Entertainment	4
Banking and Financial Services	4.1
Business and Consumer Services	4.4
Business Supplies and Equipment	4.5
Construction	2.6
Consulting	3.1
Education	3.6
Government and Public Policy	3.4
Healthcare, Hospitals and Medicine	4.7
Hospitality	3.5
Legal	4.2
Logistics and Supply Chain	3.9
Manufacturing and Machinery	4.7
Marketing, Advertising and Research	4
Mechanical, Civil or Industrial Engineering	4.3
Military and Defense	4.7
Non-Profit	4
Energy and Manufacturing	3.1
Professional Services	3.6
Retail	3.9

Sony Customer Service vs. Competitors

Compared to its competitors, Sony's Customer Service score is rated right above Qualcomm, and is preceded by Microsoft.

COMPANY		Customer Service Score
	Apple	4.2/5
	Huawei	4/5
	Microsoft	4/5
	Sony	4/5
	Qualcomm	4/5
	Philips	3.7/5
	Samsung	3.5/5
	HP Inc.	3/5
	Vizio	2.9/5
	Whirlpool Corporation	1.8/5
	LG Electronics North America	1.5/5

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony's Customer Service score is rated right above Netflix, and is preceded by Nintendo.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Sony	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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Sony as an Employer

4.1/5

Sony has a 4.1/5 stars for its overall company culture rated by their employees

top

CEO of Sony

Kenichiro Yoshida

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sony scored a 36 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Sony would recommend the brand to a friend. ENPS measures how likely Sony employees would recommend working at Sony to a friend.

Net Promoter Score

NPS Score

57%	Promoters
22%	Passive
21%	Detractors

Employee Net Promoter Score

eNPS Score

51%	Promoters
21%	Passive
28%	Detractors

Global Ranking Snapshot

Sony is ranked #218 in the Global Top 100 Brands. It ranks just behind Ingram Micro and just ahead of Grammarly.

RANK			INDUSTRY
216	Genentech	Alexander Hardy	Health and Wellness
217	Ingram Micro	Alain Monié	Tech
218	Sony	Kenichiro Yoshida	Media and Entertainment
219	Grammarly	Rahul Roy-Chowdhury	Business and Consumer Services
220	Beachbody	Carl Daikeler	Health and Wellness
221	Zumiez	Rick Brooks	Retail
222	Alaska Air Group	Bradley Tilden	Travel and Hospitality

Media and Entertainment Ranking Snapshot

Sony is ranked #29 in the Media and Entertainment Industry. It ranks just behind Universal Studios and just ahead of Grammarly.

RANK		Location
27	Activision	Santa Monica, CA
28	Universal Studios	Universal City, CA
29	Sony	San Mateo, CA
30	Grammarly	California City, CA
31	Beachbody	Santa Monica, CA
32	HubSpot	Cambridge, MA
33	Discovery Communications	Silver Spring, MD