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Lockheed Martin is

Ranked

#25

Automotive and Transportation Brands

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Lockheed Martin

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Lockheed Martin

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Lockheed Martin is ranked #25 in Automotive and Transportation Brands

About Lockheed Martin's Brand

Lockheed Martin is a global security company engaged in the research, development, and manufacture of advanced technology systems and products. Lockheed Martin’s brand is ranked #418 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lockheed Martin. When compared to other organizations within the Automotive and Transportation industry, Lockheed Martin is ranked #25. Among its major competitors, Lockheed Martin is ranked in 3rd place for NPS while SpaceX is 1st, and SAIC is 2nd. Overall, Lockheed Martin has a very positive social sentiment, when analyzing social media channels and online mentions.Their current market cap is $116.46B

Brand at a Glance

79%

Customer Loyalty

3.9/5

Product Quality

4/5

Pricing

3.9/5

Customer Service

Lockheed Martin Ranking

^#25 in Automotive and Transportation
^#1 / 4 of its competitors

Lockheed Martin NPS

Lockheed Martin's Net Promoter Score (NPS) is a 29 with 56% Promoters, 17% Passives, and 27% Detractors. Net Promoter Score tracks whether Lockheed Martin's customers would recommend using the product based on a scale of -100 to 100.

Lockheed Martin Overall NPS

NPS

56%	Promoters
17%	Passives
27%	Detractors

Lockheed Martin NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 29	Dec 2024	29
Jan 2025 29	Jan 2025	29
Feb 2025 29	Feb 2025	29
Mar 2025 29	Mar 2025	29
Apr 2025 29	Apr 2025	29
May 2025 29	May 2025	29
Jun 2025 29	Jun 2025	29
Sep 2025 29	Sep 2025	29
Oct 2025 29	Oct 2025	29
Nov 2025 29	Nov 2025	29
Dec 2025 29	Dec 2025	29
Jan 2026 29	Jan 2026	29

How Other Brands Compare

Lockheed Martin is ranked first for NPS among its competitors. IBM and Northrop Grumman Corporation come in second and third, with Boeing coming in at #4. Among those competitors, it is the third most valued company behind Boeing.

	Lockheed Martin	IBM	Boeing	Northrop Grumman Corporation
Global Ranking	#418	#106	#132	#177
NPS	29	26	7	16
Social Sentiment Calculated by analyzing social media and other online mentions	Very Positive	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$116.46B	$119.05B	$147.47B	$54.60B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lockheed Martin NPS by Gender

Male customers rated Lockheed Martin's NPS 4 points higher than Female customers.

Male

Lockheed Martin's NPS was rated 53 by Male customers on Comparably.

67%

Promoters

19%

Passives

14%

Detractors

Female

Lockheed Martin's NPS was rated 49 by Female customers on Comparably.

68%

Promoters

13%

Passives

19%

Detractors

Lockheed Martin NPS by Ethnicity

Lockheed Martin's NPS was rated the highest by Caucasian customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 74	Caucasian	74
African American/Black 42	African American/Black	42
Asian or Pacific Islander -25	Asian or Pacific Islander	-25
Native American -34	Native American	-34
Other 20	Other	20

Lockheed Martin NPS by Age

Lockheed Martin's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

70%

18%

12%

31-35

33%

34%

33%

36-40

56%

22%

41-45

100%

46-50

75%

17%

51-55

100%

56-60

40%

20%

66+

25%

50%

Lockheed Martin NPS by Usage

Lockheed Martin's NPS was rated the highest by customers who have used Lockheed Martin's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 66	Less than 1 Year	66
1 to 2 Years 27	1 to 2 Years	27
2 to 5 Years 50	2 to 5 Years	50
5 to 10 Years 20	5 to 10 Years	20
Over 10 Years 40	Over 10 Years	40

Lockheed Martin NPS vs. Competitors

Compared to its competitors, Lockheed Martin's NPS is rated right above Airbus, and is preceded by SAIC.

COMPANY		NPS Score
	SpaceX	42
	SAIC	31
	Lockheed Martin	29
	Airbus	27
	IBM	26
	KBR	25
	General Dynamics	21
	BAE Systems	17
	Northrop Grumman Corporation	16
	Jacobs	11
	Leidos	11
	Boeing	7
	Raytheon Technologies	7
	L3Harris Technologies	-27

Lockheed Martin NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Lockheed Martin's NPS is rated right above Tesla, and is preceded by BMW Group.

COMPANY		NPS Score
	Porsche	60
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	BMW Group	34
	Lockheed Martin	29
	Tesla	29
	FedEx	19

Lockheed Martin Customer Reviews

Out of the 10 Lockheed Martin customer reviews 8 were positive and 2 were constructive. Lockheed Martin customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Lockheed Martin Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Lockheed Martin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

Lockheed Martin Customer Loyalty Score by Gender

Male customers rated Lockheed Martin's Customer Loyalty score 16% higher than Female customers.

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Male

88%

Yes

Female

72%

Yes

Lockheed Martin Customer Loyalty Score by Ethnicity

Lockheed Martin's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Lockheed Martin Customer Loyalty Score by Age

Lockheed Martin's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 79%	18-25	79%
31-35 100%	31-35	100%
36-40 70%	36-40	70%
41-45 100%	41-45	100%
46-50 78%	46-50	78%
51-55 100%	51-55	100%
56-60 100%	56-60	100%
66+ 78%	66+	78%

Lockheed Martin Customer Loyalty Score by Usage

Lockheed Martin's Customer Loyalty score was rated the highest by customers who have used Lockheed Martin's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	77%
1 to 2 Years	67%
2 to 5 Years	82%
5 to 10 Years	100%
Over 10 Years	91%

Lockheed Martin Customer Loyalty Score by Industry

Lockheed Martin's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	79%
Accounting	78%
Aerospace and Aviation	91%
Architecture and Planning	70%

Lockheed Martin Customer Loyalty vs. Competitors

Compared to its competitors, Lockheed Martin's Customer Loyalty score is rated right above IBM, and is preceded by Airbus.

COMPANY		Customer Loyalty Score
	Airbus	82%
	Lockheed Martin	79%
	IBM	79%
	SpaceX	78%
	Leidos	78%
	General Dynamics	75%
	KBR	74%
	Raytheon Technologies	74%
	SAIC	72%
	BAE Systems	72%
	Jacobs	69%
	Boeing	68%
	Northrop Grumman Corporation	66%
	L3Harris Technologies	66%

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lockheed Martin's Customer Loyalty score is rated right above Tesla, and is preceded by BMW Group.

COMPANY		Customer Loyalty Score
	Honda	86%
	Porsche	85%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	BMW Group	82%
	Lockheed Martin	79%
	Tesla	77%
	FedEx	74%

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Lockheed Martin Product Quality

3.9/5

Lockheed Martin has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Lockheed Martin Product Information

Lockheed Martin’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lockheed Martin's product the highest. Reviewers from the Accounting industry rated Lockheed Martin the lowest at 4.

Website: http://www.lockheedmartin.com

Company Size: 10,000+ Employees

Industry

Aerospace and Aviation

Quick Insights into Lockheed Martin Product Quality

Lockheed Martin's Product Quality score was rated highest by customers ages 51-55, and rated lowest by Native American customers.

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Ranked Lockheed Martin Product Quality the Highest

51-55	5
2 to 5 Years	4.4
Caucasian	4.4

Ranked Lockheed Martin Product Quality the Lowest

1 to 2 Years	3.8
66+	3.7
Native American	3.3

Lockheed Martin Product Quality Score by Gender

Lockheed Martin's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.

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Male

4.3/5

Female

4.3/5

Lockheed Martin Product Quality Score by Ethnicity

Lockheed Martin's Product Quality score was rated the highest by Caucasian customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 3.3	Native American	3.3
Other 4.2	Other	4.2

Lockheed Martin Product Quality Score by Age

Lockheed Martin's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.1	18-25	4.1
31-35 3.8	31-35	3.8
36-40 4.5	36-40	4.5
41-45 4.8	41-45	4.8
46-50 4.3	46-50	4.3
51-55 5	51-55	5
56-60 4.4	56-60	4.4
66+ 3.7	66+	3.7

Lockheed Martin Product Quality Score by Usage

Lockheed Martin's Product Quality score was rated the highest by customers who have used Lockheed Martin's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.8
2 to 5 Years	4.4
5 to 10 Years	4.1
Over 10 Years	4.4

Lockheed Martin Product Quality Score by Industry

Lockheed Martin's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech	4.2
Accounting	4
Aerospace and Aviation	4.2

Lockheed Martin Product Quality vs. Competitors

Compared to its competitors, Lockheed Martin's Product Quality score is rated right above IBM, and is preceded by General Dynamics.

COMPANY		Product Quality Score
	SAIC	4.2/5
	SpaceX	4.2/5
	Airbus	4.1/5
	General Dynamics	4/5
	Lockheed Martin	3.9/5
	IBM	3.8/5
	KBR	3.8/5
	BAE Systems	3.8/5
	Northrop Grumman Corporation	3.8/5
	Jacobs	3.8/5
	Leidos	3.6/5
	Raytheon Technologies	3.6/5
	L3Harris Technologies	3.5/5
	Boeing	3.5/5

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lockheed Martin's Product Quality score is rated right above Tesla, and is preceded by BMW Group.

COMPANY		Product Quality Score
	Porsche	4.4/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Lockheed Martin	3.9/5
	Tesla	3.9/5
	Audi	3.9/5
	FedEx	3.6/5

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Lockheed Martin Pricing

Lockheed Martin ROI & Value For Money

4/5

Lockheed Martin has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Lockheed Martin Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Accounting industry think that they had the lowest ROI from Lockheed Martin.

Quick Insights into Lockheed Martin ROI

Lockheed Martin's ROI score was rated highest by customers ages 51-55, and rated lowest by Native American customers.

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Ranked Lockheed Martin ROI the Highest

51-55	5
5 to 10 Years	4.5
African American/Black	4.5

Ranked Lockheed Martin ROI the Lowest

2 to 5 Years	4
66+	3.5
Native American	3

Lockheed Martin ROI Score by Gender

Male customers rated Lockheed Martin's ROI score 0.2 stars higher than Female customers.

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Male

4.4/5

Female

4.2/5

Lockheed Martin ROI Score by Ethnicity

Lockheed Martin's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 3	Native American	3
Other 4	Other	4

Lockheed Martin ROI Score by Age

Lockheed Martin's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.4	18-25	4.4
31-35 4.1	31-35	4.1
36-40 4.3	36-40	4.3
41-45 4.3	41-45	4.3
46-50 4.2	46-50	4.2
51-55 5	51-55	5
56-60 4.1	56-60	4.1
66+ 3.5	66+	3.5

Lockheed Martin ROI Score by Usage

Lockheed Martin's ROI score was rated the highest by customers who have used Lockheed Martin's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	4.1
2 to 5 Years	4
5 to 10 Years	4.5
Over 10 Years	4.1

Lockheed Martin ROI Score by Industry

Lockheed Martin's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.4
Accounting	4.1
Aerospace and Aviation	4.1
Architecture and Planning	4.5

Lockheed Martin Pricing vs. Competitors

Compared to its competitors, Lockheed Martin's ROI score is rated right above SAIC, and is preceded by SpaceX.

COMPANY		Pricing Score
	SpaceX	4/5
	Lockheed Martin	4/5
	SAIC	3.9/5
	Airbus	3.9/5
	IBM	3.8/5
	General Dynamics	3.7/5
	BAE Systems	3.7/5
	Northrop Grumman Corporation	3.7/5
	Jacobs	3.7/5
	KBR	3.6/5
	Raytheon Technologies	3.6/5
	Leidos	3.5/5
	Boeing	3.5/5
	L3Harris Technologies	3.5/5

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lockheed Martin's ROI score is rated right above Mercedes-Benz USA, and is preceded by Toyota.

COMPANY		Pricing Score
	Porsche	4.1/5
	Toyota	4/5
	Lockheed Martin	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	Audi	3.8/5
	BMW Group	3.7/5
	FedEx	3.4/5

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Lockheed Martin Customer Satisfaction (CSAT)

Lockheed Martin Customer Satisfaction (CSAT) Score

72 / 100

Lockheed Martin has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	41%
Satisfied	31%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	2%
Very Dissatisfied	10%

Very Satisfied

41%

Satisfied

31%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lockheed Martin Customer Satisfaction

Lockheed Martin's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Native American customers.

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Ranked Lockheed Martin Customer Satisfaction the Highest

36-40	100%
Other	89%
Less than 1 Year	88%

Ranked Lockheed Martin Customer Satisfaction the Lowest

5 to 10 Years	75%
66+	33%
Native American	33%

Lockheed Martin Customer Satisfaction Score by Gender

Male customers rated Lockheed Martin's Customer Satisfaction score 2 points higher than Female customers.

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87 / 100

Male

	Very Satisfied	50%
	Satisfied	37%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	0%
	Very Dissatisfied	3%

85 / 100

Female

	Very Satisfied	54%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	15%

Lockheed Martin Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Lockheed Martin's Customer Satisfaction (CSAT) score was rated 87% according to Caucasian users and customers.

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87 / 100

Very Satisfied	55%
Satisfied	32%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	4%

Very Satisfied

55%

Satisfied

32%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Lockheed Martin's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.

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83 / 100

Very Satisfied	50%
Satisfied	33%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

33%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Lockheed Martin's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Native American

Lockheed Martin's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	34%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

34%

Dissatisfied

Very Dissatisfied

33%

CSAT according to Other

Lockheed Martin's Customer Satisfaction (CSAT) score was rated 89% according to Other users and customers.

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89 / 100

Very Satisfied	56%
Satisfied	33%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

56%

Satisfied

33%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

Lockheed Martin Customer Satisfaction Score by Age

Lockheed Martin's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

76%

36-40

100%

41-45

100%

46-50

86%

51-55

100%

56-60

100%

66+

33%

Lockheed Martin Customer Satisfaction Score by Usage

Lockheed Martin's Customer Satisfaction score was rated the highest by customers who have used Lockheed Martin's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	88
1 to 2 Years	80
2 to 5 Years	86
5 to 10 Years	75
Over 10 Years	77

Lockheed Martin Customer Satisfaction Score by Industry

Lockheed Martin's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.

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{
	"title": "Lockheed Martin Customer Satisfaction Score by Industry",
	"text": "Lockheed Martin's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Lockheed Martin's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
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			"score": 80,
			"stars": 0,
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			"scoreClassName": "",
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			"scoreClassName": "max",
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Tech	80
Accounting	80
Aerospace and Aviation	84

Lockheed Martin Customer Satisfaction vs. Competitors

Compared to its competitors, Lockheed Martin's Customer Satisfaction score is rated right above BAE Systems, and is preceded by KBR.

COMPANY		Customer Satisfaction (CSAT) Score
	Airbus	82%
	SAIC	79%
	General Dynamics	78%
	Leidos	78%
	SpaceX	77%
	IBM	75%
	KBR	75%
	Lockheed Martin	72%
	BAE Systems	72%
	Jacobs	72%
	Northrop Grumman Corporation	67%
	Boeing	62%
	Raytheon Technologies	62%
	L3Harris Technologies	62%

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lockheed Martin's Customer Satisfaction score is rated right above FedEx, and is preceded by Audi.

COMPANY		Customer Satisfaction (CSAT) Score
	Porsche	86%
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	79%
	BMW Group	76%
	Tesla	74%
	Audi	74%
	Lockheed Martin	72%
	FedEx	65%

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Lockheed Martin Customer Service

3.9/5

Lockheed Martin has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Lockheed Martin's Customer Service

Address

6801 Rockledge Drive, Bethesda, MD 20817

Website

http://www.lockheedmartin.com

Phone Number

(866)562-2363

Lockheed Martin's Social Links

Quick Insights into Lockheed Martin Customer Service

Lockheed Martin's Customer Service score was rated highest by customers ages 51-55, and rated lowest by Native American customers.

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Ranked Lockheed Martin Customer Service the Highest

51-55	5
5 to 10 Years	4.6
Accounting	4.6

Ranked Lockheed Martin Customer Service the Lowest

2 to 5 Years	3.8
66+	3.5
Native American	2.8

Lockheed Martin Customer Service Score by Gender

Female customers rated Lockheed Martin's Customer Service score 0.1 stars higher than Male customers.

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Male

4.1/5

Female

4.2/5

Lockheed Martin Customer Service Score by Ethnicity

Lockheed Martin's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.2	Caucasian	4.2
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Native American 2.8	Native American	2.8
Other 4	Other	4

Lockheed Martin Customer Service Score by Age

Lockheed Martin's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.2	18-25	4.2
31-35 4.1	31-35	4.1
36-40 4.1	36-40	4.1
41-45 4.8	41-45	4.8
46-50 3.9	46-50	3.9
51-55 5	51-55	5
56-60 4.2	56-60	4.2
66+ 3.5	66+	3.5

Lockheed Martin Customer Service Score by Usage

Lockheed Martin's Customer Service score was rated the highest by customers who have used Lockheed Martin's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	3.9
2 to 5 Years	3.8
5 to 10 Years	4.6
Over 10 Years	4.1

Lockheed Martin Customer Service Score by Industry

Lockheed Martin's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.2
Accounting	4.6
Aerospace and Aviation	4.1
Architecture and Planning	4.6

Lockheed Martin Customer Service vs. Competitors

Compared to its competitors, Lockheed Martin's Customer Service score is rated right above IBM, and is preceded by General Dynamics.

COMPANY		Customer Service Score
	SpaceX	4.1/5
	SAIC	4.1/5
	Airbus	4.1/5
	General Dynamics	4/5
	Lockheed Martin	3.9/5
	IBM	3.9/5
	Jacobs	3.9/5
	Northrop Grumman Corporation	3.8/5
	KBR	3.7/5
	BAE Systems	3.7/5
	L3Harris Technologies	3.7/5
	Leidos	3.6/5
	Boeing	3.6/5
	Raytheon Technologies	3.6/5

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lockheed Martin's Customer Service score is rated right above BMW Group, and is preceded by Honda.

COMPANY		Customer Service Score
	Porsche	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Lockheed Martin	3.9/5
	BMW Group	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	FedEx	3.5/5

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Lockheed Martin as an Employer

3.8/5

Lockheed Martin has a 3.8/5 stars for its overall company culture rated by their employees

top

25%

CEO of Lockheed Martin

Jim Taiclet

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lockheed Martin scored a 29 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Lockheed Martin would recommend the brand to a friend. ENPS measures how likely Lockheed Martin employees would recommend working at Lockheed Martin to a friend.

Net Promoter Score

NPS Score

56%	Promoters
17%	Passive
27%	Detractors

Employee Net Promoter Score

eNPS Score

47%	Promoters
26%	Passive
27%	Detractors

Global Ranking Snapshot

Lockheed Martin is ranked #418 in the Global Top 100 Brands. It ranks just behind Nickelodeon and just ahead of ABB Ltd.

RANK			INDUSTRY
416	Ralph Lauren Corporation	Patrice Louvet	Fashion and Beauty
417	Nickelodeon	Brian Robbins	Media and Entertainment
418	Lockheed Martin	Jim Taiclet	Automotive and Transportation
419	ABB Ltd	Ulrich Spiesshofer	Tech
420	Cadillac	Johan de Nysschen	Automotive and Transportation
421	Kohl's	Michelle Gass	Retail
422	KAYAK	Steve Hafner	Travel and Hospitality

Automotive and Transportation Ranking Snapshot

Lockheed Martin is ranked #25 in the Automotive and Transportation Industry. It ranks just behind Dodge and just ahead of Cadillac.

RANK		Location
23	Textron	Providence, RI
24	Dodge	New York City, NY
25	Lockheed Martin	Bethesda, MD
26	Cadillac	Detroit, MI
27	Ryder System
28	Lear Corporation	Southfield, MI
29	BAE Systems	Falls Church, VA